AI Mentions & Sources Report for Customer Support
This page provides details about textmagic.com (AI Tools) which was ranked #127 out of 230 in the list of sources (6 citations (0% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Concentrix, TELUS International, TaskUs.
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| textmagic.com | 0 | N/A |
| /blog/best-customer-service-companies | 6 | 7 |
| Brand | Voice | Mentions |
|---|---|---|
|
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2.5% | 10 |
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1% | 6 |
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0.1% | 4 |
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ood Markets**, **Slack** (comprehensive help centers and in-app chat), **IKEA** (multi-channel support and simple returns), and **Textmagic** (personalized SMS support with technical guidance).[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) For more on Chick-fil-A: [Chick-fil-A](https://www.chick-fil-a.com/) Trader Joe's: [Trader Joe's](https://www.traderjoes.com/) Slack: [Sla [...]
[...] qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) For more on Chick-fil-A: [Chick-fil-A](https://www.chick-fil-a.com/) Trader Joe's: [Trader Joe's](https://www.traderjoes.com/) Slack: [Slack](https://slack.com/) IKEA: [IKEA](https://www.ikea.com/) Textmagic: [Textmagic](https://www.textmagic.com/) ### Reputable Companies and Outsourcing Providers Top customer support outsourcing firms for 2025 include **Hugo** (omnichannel for gaming/fintech/SaaS), **TaskUs** (AI-human moderation for digital brands), **TELUS International** (AI-driven multilingual CX), **Concentrix** (enterprise analytics/ [...]
[...] nce, and sentiment analysis), **Pylon** (support stats/trends platform), **Zendesk** (AI automation leader), and omnichannel platforms like those from Slack/Textmagic for live chat/email/phone.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon sta [...]
[...] ith the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) Qualtrics: [Qualtrics](https://www.qualtrics.com/) ### Helpful Communities and Resources - Knowledge bases/FAQs from Slack/IKEA for self-service best practices.[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) - Stats/trends from **Pylon** (50+ 2025 insights) and **Kayako/Invesp** reports on channel satisfaction.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) - Convin's AI feedback systems for agent improvement.[Be [...]
[...] 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - **Convin Blog** (best/worst service, AI excellence).[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) - **Textmagic Blog** (top service strategies).[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) - **Pylon Blog** (2025 stats/trends).[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) - **The CX Lead** (provider reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.c [...]