AI Mentions & Sources Report for Customer Support
This page provides details about hugoinc.com (Tech Companies) which was ranked #106 out of 230 in the list of sources (13 citations (0.1% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 2 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Concentrix, TELUS International, TaskUs.
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| hugoinc.com | 0 | N/A |
| /resources/best-customer-support-outsourcing-companies-for-2025 | 13 | 15 |
| Brand | Voice | Mentions |
|---|---|---|
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2.5% | 10 |
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1% | 6 |
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0.1% | 4 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] (https://zapier.com/blog/best-customer-support-apps/). ### Top Companies and Service Providers Outsourcing leaders focus on AI-human hybrids, omnichannel, and industry-specific expertise (e.g., fintech, gaming, eCommerce): - **Hugo**: Digital-native support for startups/enterprises, trust & safety[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **TaskUs**: Scalable for hyper-growth, content moderation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **TELUS International**: AI-driven multilingual CX, data annotation[The 10 Best Customer [...]
[...] ing, eCommerce): - **Hugo**: Digital-native support for startups/enterprises, trust & safety[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **TaskUs**: Scalable for hyper-growth, content moderation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **TELUS International**: AI-driven multilingual CX, data annotation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **Concentrix**: Enterprise analytics, 25+ countries[The 10 Best Customer Suppo [...]
[...] g-companies-for-2025/). - **TaskUs**: Scalable for hyper-growth, content moderation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **TELUS International**: AI-driven multilingual CX, data annotation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **Concentrix**: Enterprise analytics, 25+ countries[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **Foundever**: Global hybrid support, predictive staffing[The 10 Best Customer Support Outsour [...]
[...] ourcing-companies-for-2025/). - **TELUS International**: AI-driven multilingual CX, data annotation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **Concentrix**: Enterprise analytics, 25+ countries[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **Foundever**: Global hybrid support, predictive staffing[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). ### Recognized Experts and Thought Leaders Search results highlight platforms like Zapier [...]
[...] pport-outsourcing-companies-for-2025/). - **Concentrix**: Enterprise analytics, 25+ countries[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). - **Foundever**: Global hybrid support, predictive staffing[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/). ### Recognized Experts and Thought Leaders Search results highlight platforms like Zapier, Pylon, ProProfs, and The CX Lead as authoritative reviewers, with G2 ratings and 2025 analyses cited (e.g., Pylon's 4.9/5 for B2B)[The best customer service software and support tools in 2025 - Zapier](htt [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ustomer support outsourcing firms for 2025 include **Hugo** (omnichannel for gaming/fintech/SaaS), **TaskUs** (AI-human moderation for digital brands), **TELUS International** (AI-driven multilingual CX), **Concentrix** (enterprise analytics/automation), and **Foundever** (global AI-hybrid support).[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/) Other strong providers: [Hugo](https://hugoinc.com/), [TaskUs](https://www.taskus.com/), [TELUS International](https://www.telusinternational.com/), [Con [...]
[...] tomer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/) Other strong providers: [Hugo](https://hugoinc.com/), [TaskUs](https://www.taskus.com/), [TELUS International](https://www.telusinternational.com/), [Concentrix](https://www.concentrix.com/), [Foundever](https://www.foundever.com/). ### Recommended Products and Services Key tools transforming support: **Convin** (AI for real-time coaching, complian [...]
[...] on summits.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Notable Startups Disrupting the Space **Hugo** and **Convin** lead as growth-focused AI/omnichannel disruptors for startups in fintech/e-commerce.[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) ### Key Publications and Media Channels Stay informed via: - **Hugo's 2025 Outsourcing Guide**.[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/bes [...]
[...] s for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) ### Key Publications and Media Channels Stay informed via: - **Hugo's 2025 Outsourcing Guide**.[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - **Convin Blog** (best/worst service, AI excellence).[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) - **Textmagic Blog** (top service strategies).[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic. [...]
[...] 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/) - **Qualtrics Articles** (service rankings).[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) # CITATIONS 1. [The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) 2. [Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) 3. [Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) 4. [50+ Customer Support Statistics & Trends for [...]