This page provides details about Qualtrics (organization,product) which was ranked #5 out of 175 in the list of brands (21 mentions (8.4% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] guidance).[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/)
For more on Chick-fil-A: [Chick-fil-A](https://www.chick-fil-a.com/)
Trader Joe's: [Trader Joe's](https://www.traderjoes.com/)
Slack: [Slack](https://slack.com/)
IKEA: [IKEA](https://www.ikea.com/) [...]
December 30, 2025
[...] es), and **voice AI** for call centers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)
### Influential Experts and Reviewers
No specific individual experts named in sources, but follow industry analysts via **Qualtrics** (CX surveys) and **The CX Lead** (outsourcing reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/cu [...]
December 30, 2025
[...] es, but follow industry analysts via **Qualtrics** (CX surveys) and **The CX Lead** (outsourcing reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/)
Qualtrics: [Qualtrics](https://www.qualtrics.com/)
### Helpful Communities and Resources
- Knowledge bases/FAQs from Slack/IKEA for self-service best practices.[Top 15 best customer service companies: [...]
December 30, 2025
[...] 21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/)
Qualtrics: [Qualtrics](https://www.qualtrics.com/)
### Helpful Communities and Resources
- Knowledge bases/FAQs from Slack/IKEA for self-service best practices.[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)
- Stats/trends [...]
December 30, 2025
[...] omer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/)
Qualtrics: [Qualtrics](https://www.qualtrics.com/)
### Helpful Communities and Resources
- Knowledge bases/FAQs from Slack/IKEA for self-service best practices.[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)
- Stats/trends from **Pylon [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] .getguru.com](https://www.getguru.com) - Knowledge management platform
- **Document360** - [https://document360.com](https://document360.com) - Knowledge base software
- **Helpjuice** - [https://helpjuice.com](https://helpjuice.com) - Knowledge base platform
### **Customer Feedback & Surveys**
- **Qualtrics** - [https://www.qualtrics.com](https://www.qualtrics.com) - Enterprise experience management (acquired by SAP, then re-IPO'd)
- **Delighted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys
- **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.c [...]
December 30, 2025
[...] etguru.com) - Knowledge management platform
- **Document360** - [https://document360.com](https://document360.com) - Knowledge base software
- **Helpjuice** - [https://helpjuice.com](https://helpjuice.com) - Knowledge base platform
### **Customer Feedback & Surveys**
- **Qualtrics** - [https://www.qualtrics.com](https://www.qualtrics.com) - Enterprise experience management (acquired by SAP, then re-IPO'd)
- **Delighted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys
- **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.com) - Popular survey platfo [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ustRadius](https://www.trustradius.com) to validate fit.)
---
## 5) Major industry events & conferences
- [Customer Contact Week (CCW)](https://www.customercontactweek.com)
- [ICMI Contact Center Demo & Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.com)
- [Qualtrics X4](https://www.qualtrics.com/x4/) (broader customer experience, often overlaps with support/experience operations)
---
## 6) Active communities & forums (where practitioners share playbooks)
- [Support Driven](https://supportdriven.com) (membership community for support leaders/practitioners) [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ](https://www.helpscout.com/).
2) Get comfortable with core KPIs (CSAT/NPS/CES) and SLAs using the primers above: [Zendesk CSAT](https://www.zendesk.com/blog/customer-satisfaction-score-csat/), [Bain NPS](https://www.bain.com/consulting-services/customer-strategy-marketing/net-promoter-system/), [Qualtrics CES](https://www.qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-slas/).
3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one ve [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s
- [Verint](https://www.verint.com/)
- [Calabrio](https://www.calabrio.com/)
- [Playvox](https://www.playvox.com/)
- [MaestroQA](https://www.maestroqa.com/)
- [CallMiner](https://callminer.com/)
### Voice of Customer (VoC) / surveys (often owned by CX teams but heavily used by Support)
- [Qualtrics](https://www.qualtrics.com/)
- [Medallia](https://www.medallia.com/)
- [SurveyMonkey](https://www.surveymonkey.com/)
Common metrics concepts referenced: [CSAT](https://en.wikipedia.org/wiki/Customer_satisfaction), [Net Promoter Score (NPS)](https://en.wikipedia.org/wiki/Net_promoter_score), [C [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] //www.notion.so)
* **Quality Assurance (QA):** [Klaus (acquired by Zendesk)](https://www.klausapp.com), [MaestroQA](https://www.maestroqa.com)
* **Workforce Management (WFM):** [Assembled](https://www.assembled.com), [InflowCX](https://inflowcx.com)
* **Customer Feedback/NPS:** [Delighted (by Qualtrics)](https://delighted.com), [Typeform](https://www.typeform.com)
### 3. Emerging Startups and AI Trends
AI is the defining trend of 2024, moving from simple chatbots to "AI Agents" that can resolve complex issues.
* **Fin (by Intercom):** An AI agent that uses GPT-4 to resolve queries using help c [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Insights, Hype Cycles.
- **[ NICE CXone Resources](https://www.nice.com/resources)**: Reports (formerly inContact).
- Podcasts: [The CX Cast](https://cxcast.podbean.com/), [Experience Makers](https://www.deloitte.com/us/en/services/consulting/podcasts/experience-makers.html).
For benchmarks, see [Qualtrics XM Institute](https://www.xminstitute.com/) or [American Customer Satisfaction Index](https://theacsi.org/).
This overview draws from 2023-2024 data; markets evolve rapidly—check linked sources for latest rankings. [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] shine-platform/), Front [Front](https://front.com/).
- **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/).
- **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/).
- **Monitoring/Surveys**: Qualtrics XM for Customer Frontlines [Qualtrics](https://www.qualtrics.com/customer-experience/), Medallia [Medallia](https://www.medallia.com/).
- **Remote Support**: LogMeIn Rescue [LogMeIn Rescue](https://www.logmein.com/products/rescue).
Reviews and alternatives: [GetApp Customer Support Software](https [...]
December 30, 2025
[...] //front.com/).
- **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/).
- **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/).
- **Monitoring/Surveys**: Qualtrics XM for Customer Frontlines [Qualtrics](https://www.qualtrics.com/customer-experience/), Medallia [Medallia](https://www.medallia.com/).
- **Remote Support**: LogMeIn Rescue [LogMeIn Rescue](https://www.logmein.com/products/rescue).
Reviews and alternatives: [GetApp Customer Support Software](https://www.getapp.com/customer-service-sup [...]