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About usepylon.com (Developer Tools)
This page provides details about usepylon.com (Developer Tools) which was ranked #40 out of 230 in the list of sources (39 citations (0.6% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, HubSpot Service Hub +8 more.
Used by AI Models
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Pages from usepylon.com (2 links)
| URL Path | Citations | Position |
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| /blog/50-customer-support-statistics-trends-for-2025 | 24 | 1 |
| /blog/customer-service-software | 15 | 11 |
Brands Referenced By This Website (13 brands)
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100% | 101 |
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20.7% | 55 |
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8.6% | 28 |
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8.4% | 21 |
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8.3% | 19 |
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8.2% | 20 |
| HubSpot Service Hub | 5.5% | 16 |
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5.2% | 19 |
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1.3% | 7 |
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0.8% | 6 |
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0.2% | 12 |
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0.1% | 6 |
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0.1% | 5 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(15 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ware-solutions-for-2025) | Not specified in results | | **Intercom** | Premium AI-powered experience | Advanced AI chatbots, multimodal understanding, voice support, automation[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | $29/seat/month[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | | **HubSpot Service Hub** | CRM integration | Shared inboxes, AI features, data consolidation across products[The best customer service software and supp [...]
[...] anding, voice support, automation[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | $29/seat/month[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | | **HubSpot Service Hub** | CRM integration | Shared inboxes, AI features, data consolidation across products[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools for Businesses in 202 [...]
[...] 25 ...](https://www.usepylon.com/blog/customer-service-software) | | **HubSpot Service Hub** | CRM integration | Shared inboxes, AI features, data consolidation across products[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | Free tier available; $800/month for some plans[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/) | | **Pylon** | B2B/SaaS omnichannel support | Slack/Teams integration, AI automation, 4.9/5 G2 rating, 23% faster resoluti [...]
[...] Free tier available; $800/month for some plans[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/) | | **Pylon** | B2B/SaaS omnichannel support | Slack/Teams integration, AI automation, 4.9/5 G2 rating, 23% faster resolutions[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | $59/seat/month[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | | **Freshdesk** | Ticket management | Omnichannel ticketing[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blo [...]
[...] st-customer-service-chatbots/) | | **Pylon** | B2B/SaaS omnichannel support | Slack/Teams integration, AI automation, 4.9/5 G2 rating, 23% faster resolutions[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | $59/seat/month[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | | **Freshdesk** | Ticket management | Omnichannel ticketing[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-cu [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ms like those from Slack/Textmagic for live chat/email/phone.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of [...]
[...] mer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call ce [...]
[...] companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call centers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Influential [...]
[...] ndesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call centers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Influential Experts and Reviewers No specific individual experts named in sources, but follow industry analysts via **Qualtrics** (CX surveys) and **The CX Lead** (outsourcing reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-custo [...]
[...] dge bases/FAQs from Slack/IKEA for self-service best practices.[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) - Stats/trends from **Pylon** (50+ 2025 insights) and **Kayako/Invesp** reports on channel satisfaction.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) - Convin's AI feedback systems for agent improvement.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) ### Important Events and Conferences Sources lack specific 2025 events; monitor CX leaders like Zendesk for announcements on AI/automati [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Overview The customer support industry in 2025 is rapidly evolving, driven by **AI adoption, automation, and omnichannel experiences**, with a strong emphasis on self-service, proactive support, voice AI, and blending human empathy with technology to boost efficiency, satisfaction, and scalability.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/)[8 Key Customer Service tren [...]
[...] ols as key for AI adoption.[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) (https://www.zendesk.com) - **Salesforce**: Noted for self-service solutions, with 80% of high-performers offering them vs. 56% of low-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.salesforce.com) - **Kayako** and **Gartner** referenced for channel preferences and deflection stats, indicating influence in analytics.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Outsourcin [...]
[...] w-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.salesforce.com) - **Kayako** and **Gartner** referenced for channel preferences and deflection stats, indicating influence in analytics.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Outsourcing providers like **AnswerConnect** highlight benchmarks for live chat and social support.[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) (https://www.answerconnect.com) ### Best [...]
[...] in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) (https://www.answerconnect.com) ### Best Products and Services Top-rated offerings focus on AI-driven tools: - **AI chatbots and agents**: Preferred by 67% of consumers; reduce inquiries by up to 70%.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Live chat**: #1 channel (41% preference), with 73% satisfaction vs. lower for email/phone.[50+ Customer Support Statistics & Trends for 2025 - Pylon](ht [...]
[...] epylon.com/blog/50-customer-support-statistics-trends-for-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Live chat**: #1 channel (41% preference), with 73% satisfaction vs. lower for email/phone.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) - **Voice AI and copilots**: 60% of consumers want adoption; agents using them feel 20% more empowered.[92 customer service statistics you nee [...]