This page provides details about Gorgias (organization,product) which was ranked #11 out of 175 in the list of brands (19 mentions (5.2% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ge-base/top-10-customer-service-software-solutions-for-2025) | Not specified |
| **Re:amaze** | eCommerce | Specialized integrations[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/) | Not specified |
Other notable mentions: Gorgias (eCommerce), Hiver (email consolidation), HelpCrunch (budget automation), Tidio (live chat/ticketing), Wonderchat (simple chatbots)[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools fo [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] CCSM and CCSP certifications
76. **LinkedIn Learning - Customer Service Courses** - [https://www.linkedin.com/learning/topics/customer-service](https://www.linkedin.com/learning/topics/customer-service)
- Online customer service training
## Specialized Solutions
### E-commerce Support
77. **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com)
- Helpdesk built specifically for e-commerce
78. **Re:amaze** - [https://www.reamaze.com](https://www.reamaze.com)
- Customer service platform for online businesses
79. **Richpanel** - [https://www.richpanel.com](https://www.richpanel [...]
December 30, 2025
[...] ons
76. **LinkedIn Learning - Customer Service Courses** - [https://www.linkedin.com/learning/topics/customer-service](https://www.linkedin.com/learning/topics/customer-service)
- Online customer service training
## Specialized Solutions
### E-commerce Support
77. **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com)
- Helpdesk built specifically for e-commerce
78. **Re:amaze** - [https://www.reamaze.com](https://www.reamaze.com)
- Customer service platform for online businesses
79. **Richpanel** - [https://www.richpanel.com](https://www.richpanel.com)
- Customer serv [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] for customer service
### Innovative Support Platforms
- **[Front](https://front.com/)** - Collaborative inbox for teams
- **[Kustomer](https://www.kustomer.com/)** - CRM platform built for customer service
- **[Gladly](https://www.gladly.com/)** - Radically personal customer service platform
- **[Gorgias](https://www.gorgias.com/)** - Helpdesk for e-commerce stores
- **[Re:amaze](https://www.reamaze.com/)** - Customer messaging platform for online businesses
### Quality Assurance & Analytics
- **[Klaus](https://www.klausapp.com/)** - Quality assurance for customer support
- **[MaestroQA](https://w [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ssaging, pioneered the modern live chat experience. Strong in SaaS companies.
### **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service)
Integrated within HubSpot's CRM platform, popular among mid-market companies. Free tier available.
### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com)
E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support.
## Best Products & Services by Category
### **AI-Powered Support**
- **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI ch [...]
December 30, 2025
[...] dern live chat experience. Strong in SaaS companies.
### **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service)
Integrated within HubSpot's CRM platform, popular among mid-market companies. Free tier available.
### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com)
E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support.
## Best Products & Services by Category
### **AI-Powered Support**
- **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI chatbot platform with autom [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] – in-app messaging, automation, help center, and support workflows
- [Crisp](https://crisp.chat) – SMB-friendly chat + shared inbox
- [Tidio](https://www.tidio.com) – chat + automation, common for SMB/ecommerce
---
### C) Ecommerce-focused customer support (built for order-heavy workflows)
- [Gorgias](https://www.gorgias.com) – popular with Shopify-centric brands and ecommerce support
---
### D) Contact center platforms (voice + digital channels, routing, IVR)
- [NICE CXone](https://www.nice.com/products/cxone)
- [Genesys Cloud CX](https://www.genesys.com/platform)
- [Five9](https://www.f [...]
December 30, 2025
[...] , [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com)
- **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com)
- **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com)
- **Enterprise + complex workflows:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), or [Microsoft Dynamics 365 Customer Service](https://www [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] sian.com/))
- [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/))
- [Help Scout](https://www.helpscout.com/)
- [Front](https://front.com/)
- [Gladly](https://www.gladly.com/)
- [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/))
- [Gorgias](https://www.gorgias.com/) (especially ecommerce)
### 2) Contact Center platforms (CCaaS: voice + digital channels at scale)
Dominant “contact center stack” vendors:
- [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/))
- [NICE CXone](https://www.nice [...]
December 30, 2025
[...] pdesk + fast setup:** [Zendesk](https://www.zendesk.com/), [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com/)
- **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/)
- **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/)
- **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service), [S [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] **[Fin (by Intercom)](https://www.intercom.com/fin):** A specific mention for this new AI bot that resolves queries using a company's own knowledge base.
* **[Klaus (acquired by Zendesk)](https://www.klausapp.com):** A quality assurance platform that uses AI to grade support conversations.
* **[Gorgias](https://www.gorgias.com):** A specialized helpdesk built specifically for e-commerce and Shopify merchants.
### 5. Major Industry Events and Conferences
These gatherings are the primary networking hubs for CX professionals.
* **[Customer Contact Week (CCW)](https://www.customercontactweek.com) [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] gement.
* **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses.
* **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for massive corporations requiring deep CRM integration.
* **[Gorgias](https://www.gorgias.com/)**: The primary helpdesk for E-commerce brands (specifically Shopify stores).
### 2. Influential Experts & Thought Leaders
Following these individuals on LinkedIn or Twitter will help you understand "Customer Centricity."
* **[Shep Hyken](https://hyken.com/)**: A custom [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] *: Free tier available, integrates with CRM; strong for inbound support.
- **[Help Scout](https://www.helpscout.com/)**: Email-first shared inbox with Beacon live chat; praised for simplicity.
- **[LiveAgent](https://www.liveagent.com/)**: All-in-one with call center features; high G2 ratings.
- **[Gorgias](https://www.gorgias.com/)**: Ecommerce-focused with Shopify integration and automation.
For comparisons, see [G2 Grid](https://www.g2.com/categories/customer-service#grid), [GetApp](https://www.getapp.com/customer-service-support-software/), and [Software Advice](https://www.softwareadvice.com/cu [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] force](https://www.salesforce.com/dreamforce/)
Virtual options often available; check Eventbrite [Eventbrite CX Events](https://www.eventbrite.com/d/online/customer-experience/) for more.
### Notable Startups Disrupting the Space
Emerging players leveraging AI, automation, and integrations:
- **Gorgias**: Ecommerce-focused helpdesk with Shopify integration. [Gorgias](https://www.gorgias.com/)
- **Re:amaze**: Multi-channel desk with AI triage. [Re:amaze](https://www.reamaze.com/)
- **Richpanel**: Visual ticketing for DTC brands. [Richpanel](https://www.richpanel.com/)
- **Capacity**: AI agent for [...]
December 30, 2025
[...] ften available; check Eventbrite [Eventbrite CX Events](https://www.eventbrite.com/d/online/customer-experience/) for more.
### Notable Startups Disrupting the Space
Emerging players leveraging AI, automation, and integrations:
- **Gorgias**: Ecommerce-focused helpdesk with Shopify integration. [Gorgias](https://www.gorgias.com/)
- **Re:amaze**: Multi-channel desk with AI triage. [Re:amaze](https://www.reamaze.com/)
- **Richpanel**: Visual ticketing for DTC brands. [Richpanel](https://www.richpanel.com/)
- **Capacity**: AI agent for enterprise support. [Capacity](https://capacity.com/)
- **Resolve [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ducts and Services
Top-rated based on user reviews (G2/Capterra 2024 scores >4.5/5):
- **Zendesk Suite**: Best overall (G2 Leader). Excels in scalability.
- **Freshdesk**: Best value for SMBs.
- **Intercom**: Best for messaging/chat.
- **Help Scout**: Best email-first support with shared inbox.
- **Gorgias**: Best for ecommerce (Shopify integration).
Self-service tools: **Stonly** for guides/knowledge bases [Stonly](https://stonly.com/).
**Comparisons/Reviews**:
- [G2 Best Customer Service Software 2024](https://www.g2.com/categories/customer-service-management).
- [Capterra Top Picks](https://www.c [...]
December 30, 2025
[...] s for 24/7 automation (reducing live agent needs by 30-50%, per Gartner).
- Omnichannel unification (voice, chat, social).
- Self-service portals with generative AI.
- Predictive analytics for proactive support.
**Emerging Startups**:
- **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/).
- **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/).
- **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/).
- **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/).
**Sources**: [Gartner Trends in Customer Service 2024]( [...]
December 30, 2025
[...] s by 30-50%, per Gartner).
- Omnichannel unification (voice, chat, social).
- Self-service portals with generative AI.
- Predictive analytics for proactive support.
**Emerging Startups**:
- **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/).
- **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/).
- **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/).
- **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/).
**Sources**: [Gartner Trends in Customer Service 2024](https://www.gartner.com/en/customer-service-sup [...]