AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About calabrio.com (Tech Companies)

This page provides details about calabrio.com (Tech Companies) which was ranked #44 out of 131 in the list of sources (2 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Calabrio.

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Used by AI Models

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Pages from calabrio.com (1 link)

URL Path Citations Position
calabrio.com 2 48.3

Brands Referenced By This Website (1 brand)

Brand Voice Mentions
Calabrio Calabrio 0.8% 3

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] ional.com) - Digital CX and IT solutions - **TaskUs** - [https://www.taskus.com](https://www.taskus.com) - Outsourced customer experience (NASDAQ: TASK) - **Sitel Group** - [https://www.sitel.com](https://www.sitel.com) - Customer experience management ### **Workforce Management** - **Calabrio** - [https://www.calabrio.com](https://www.calabrio.com) - Workforce optimization for contact centers - **Playvox** - [https://www.playvox.com](https://www.playvox.com) - Quality assurance and workforce management - **Assembled** - [https://www.assembled.com](https://www.assembled.com) - Modern workforce management ### **Quality Assurance** - **Maestro [...]

calabrio.com December 30, 2025

OpenAI ChatGPT Latest (1 citation)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] /aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://www.observe.ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management (WFM), quality assurance (QA), and analytics - [Verint](https://www.verint.com/) - [Calabrio](https://www.calabrio.com/) - [Playvox](https://www.playvox.com/) - [MaestroQA](https://www.maestroqa.com/) - [CallMiner](https://callminer.com/) ### Voice of Customer (VoC) / surveys (often owned by CX teams but heavily used by Support) - [Qualtrics](https://www.qualtrics.com/) - [Medallia](https://www.medallia.com [...]

calabrio.com December 30, 2025