This page provides details about Freshworks (organization,product) which was ranked #8 out of 175 in the list of brands (19 mentions (7.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - Industry-leading omnichannel support platform with ticketing, live chat, and knowledge base
2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/)
- AI-powered customer service platform integrated with CRM
3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/)
- Cloud-based helpdesk with automation and multi-channel support
4. **Intercom** - [https://www.intercom.com](https://www.intercom.com)
- Conversational support platform with messaging and chatbots
5. **HubS [...]
December 30, 2025
[...] nel support platform with ticketing, live chat, and knowledge base
2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/)
- AI-powered customer service platform integrated with CRM
3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/)
- Cloud-based helpdesk with automation and multi-channel support
4. **Intercom** - [https://www.intercom.com](https://www.intercom.com)
- Conversational support platform with messaging and chatbots
5. **HubSpot Service Hub** - [https:// [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (https://www.zendesk.com/)** - Industry-leading customer service software and support ticketing system
- **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities
- **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software
- **[Intercom](https://www.intercom.com/)** - Conversational relationship platform combining chat, bots, and support
- **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer service software with ticketing and feedback tools
- [...]
December 30, 2025
[...] n.com/groups/8740579/)** - LinkedIn group
- **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community
### Forums & Discussion Platforms
- **[Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)** - Product-specific but valuable discussions
- **[Freshworks Community](https://community.freshworks.com/)** - Customer support discussions
## 📰 Key Publications & Media Channels
### Industry Publications
- **[CustomerThink](https://customerthink.com/)** - Independent customer-centric business publication
- **[Customer Experience Magazine](https://www.cxn [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] comprehensive ticketing systems.
### **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/)
Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein.
### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com)
A major player, publicly traded (NASDAQ: FRSH), known for user-friendly interface and competitive pricing. Serves 60,000+ customers.
### **Intercom** - [https://www.intercom.com](https://www.intercom.com)
Leader in conversati [...]
December 30, 2025
[...] *Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/)
Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein.
### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com)
A major player, publicly traded (NASDAQ: FRSH), known for user-friendly interface and competitive pricing. Serves 60,000+ customers.
### **Intercom** - [https://www.intercom.com](https://www.intercom.com)
Leader in conversational support and customer messaging, pio [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] //www.salesforce.com/products/service-cloud/overview/) – enterprise service platform tightly tied to Salesforce
- [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations
- [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite
- [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite
- [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations
- [Micr [...]
December 30, 2025
[...] Product communities (useful for implementation and operations):
- [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)
- [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com)
- [ServiceNow Community](https://www.servicenow.com/community/)
- [Freshworks Community](https://community.freshworks.com)
- [HubSpot Community](https://community.hubspot.com)
- Broad public forums:
- [Reddit r/customerservice](https://www.reddit.com/r/customerservice/)
- [Reddit r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/) (adjacent discipline; se [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ce platforms (ticketing + omnichannel)
- [Zendesk](https://www.zendesk.com/)
- [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
- [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html)
- [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/)
- [Help Scout](https://www.helpscout.com/)
- [Intercom](https://www.intercom.com/)
- [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management)
- [HubSpot Service Hub](https://www.hubspot.com/products/service) [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] nagement.html) (part of [ServiceNow](https://www.servicenow.com/))
- [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/))
- [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/))
- [Intercom](https://www.intercom.com/)
- [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/))
- [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [At [...]
December 30, 2025
[...] s):
- [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)
- [Intercom Community](https://community.intercom.com/)
- [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com/)
- [ServiceNow Community](https://www.servicenow.com/community/)
- [Freshworks Community](https://community.freshworks.com/)
---
## Top publications, research, and media that cover Customer Support
- [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/))
- [CMSWire](https://www.cmswire.com/)
- [CustomerThink](https://customerthink.com/)
- [CX N [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] for mid-market and enterprise helpdesk solutions. [Zendesk Official Site](https://www.zendesk.com)
* **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
* **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/)
* **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www.intercom.com)
* **HubSpot Service Hub**: Best for companies already using Hu [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - **[Zendesk](https://www.zendesk.com/)**: Comprehensive suite with AI-powered bots (Answer Bot), ticketing, and analytics; leader in G2 and Gartner.
- **[Intercom](https://www.intercom.com/)**: Focuses on conversational support, Fin AI agent, and product tours; excels in proactive engagement.
- **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service).
- **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Ent [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] sitive reviews on sites like G2 [G2 Crowd](https://www.g2.com/categories/customer-service) and Capterra [Capterra](https://www.capterra.com/customer-service-software/):
- **Zendesk**: A leader in omnichannel support with ticketing, AI bots, and self-service. [Zendesk](https://www.zendesk.com/)
- **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/)
- **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/)
- **Salesfor [...]
December 30, 2025
[...] e) and Capterra [Capterra](https://www.capterra.com/customer-service-software/):
- **Zendesk**: A leader in omnichannel support with ticketing, AI bots, and self-service. [Zendesk](https://www.zendesk.com/)
- **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/)
- **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/)
- **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] he industry is led by established SaaS platforms offering ticketing, CRM integration, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants:
- **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/).
- **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/).
- **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/produc [...]
December 30, 2025
[...] ion, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants:
- **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/).
- **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/).
- **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/).
- **Intercom**: Focuses on conversational messaging [...]