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About atlassian.com (Tech Companies)
This page provides details about atlassian.com (Tech Companies) which was ranked #25 out of 230 in the list of sources (10 citations (1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Document360, Confluence, Jira Service Management, Qualtrics, Freshworks.
Used by AI Models
| Model | Voice | Position | Citations |
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from atlassian.com (5 links)
| URL Path | Citations | Position |
|---|---|---|
| /software/jira/service-management | 0 | N/A |
| atlassian.com | 0 | N/A |
| /software/jira/service-management/resources | 5 | 21.2 |
| /software/confluence | 4 | 42.3 |
| /software/statuspage | 1 | 44 |
Brands Referenced By This Website (5 brands)
| Brand | Voice | Mentions |
|---|---|---|
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8.4% | 21 |
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7.9% | 19 |
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1.5% | 11 |
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0.6% | 5 |
| Jira Service Management | 0.6% | 4 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] management platform with AI search 20. **Document360** - [https://document360.com](https://document360.com) - Self-service knowledge base software 21. **Helpjuice** - [https://helpjuice.com](https://helpjuice.com) - Knowledge base software for better customer support 22. **Confluence** - [https://www.atlassian.com/software/confluence](https://www.atlassian.com/software/confluence) - Team workspace and knowledge base by Atlassian ## Call Center & Phone Support 23. **Five9** - [https://www.five9.com](https://www.five9.com) - Cloud contact center software 24. **Talkdesk** - [https://www.talkdesk.com](https://www.talkdesk.com) - Enterprise cloud contact center 2 [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] m/)** - Live chat software for sales and support - **[Crisp](https://crisp.chat/)** - Multichannel messaging platform ### Knowledge Base & Self-Service - **[Guru](https://www.getguru.com/)** - Knowledge management solution - **[Document360](https://document360.com/)** - Knowledge base software - **[Confluence](https://www.atlassian.com/software/confluence)** (by Atlassian) - Team documentation and knowledge sharing ## 📚 Essential Skills & Certifications ### Professional Certifications - **[HDI Support Center Analyst](https://www.thinkhdi.com/certification/support-center-analyst)** - Industry-recognized certification - **[ICMI Contact Center Certi [...]
[...] //www.assembled.com/)** - Workforce management for support teams - **[Swiftly](https://www.swiftly.com/)** - Support team productivity tools - **[Fullview](https://www.fullview.io/)** - Cobrowsing and session replay for support ## 🛠️ Essential Tools by Category ### Helpdesk Ticketing Systems - **[Jira Service Management](https://www.atlassian.com/software/jira/service-management)** - ITSM solution - **[ServiceNow](https://www.servicenow.com/)** - Enterprise service management - **[Kayako](https://www.kayako.com/)** - Customer service software ### Customer Feedback & Survey Tools - **[Qualtrics](https://www.qualtrics.com/)** - Experience management platform - **[SurveyMonk [...]
OpenAI ChatGPT Latest
(7 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Central Contact Center](https://www.ringcentral.com/contact-center.html) - [Dialpad Contact Center](https://www.dialpad.com/products/contact-center/) - [Aircall](https://aircall.io) (often used by SMBs for phone-centric support) --- ### E) Knowledge base / help center (self-service content) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.com) - [Document360](https://document360.com) - [Guru](https://www.getguru.com) (internal knowledge for agents) --- ### F) AI support automation (agent assist, deflection, triage) - [Ada](https://www.ada.cx) - [Forethought](https://forethought.ai) - [Aiser [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better [...]
[...] /service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/produ [...]
[...] community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https: [...]
[...] 360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better Stack – Better Uptime / Status pages](https://betterstack.com/) ### QA, coaching, and workforce tools (bigger support orgs) - QA / scorecards: - [MaestroQA](https://www.maestroqa.com/) - [Klaus](https://klausapp.com/) - WFM / scheduling & forecasting: - [NICE](https://ww [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](https://www.helpscout.com/) - [Front](https://front.com/) - [Gladly](https://www.gladly.com/) - [Kustomer](https://www.kustomer.com/) (part o [...]
[...] rks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](https://www.helpscout.com/) - [Front](https://front.com/) - [Gladly](https://www.gladly.com/) - [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/)) - [Gorgias]( [...]