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About helpscout.com (Tech Companies)
This page provides details about helpscout.com (Tech Companies) which was ranked #4 out of 230 in the list of sources (21 citations (4.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Freshdesk, Intercom, Help Scout, Intercom Blog +4 more.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from helpscout.com (6 links)
| URL Path | Citations | Position |
|---|---|---|
| helpscout.com | 0 | N/A |
| /blog | 0 | N/A |
| www.helpscout.com | 0 | N/A |
| /blog/support-career-path | 19 | 12.6 |
| /knowledge-base | 1 | 41 |
| /newsletter | 1 | 155 |
Brands Referenced By This Website (9 brands)
| Brand | Voice | Mentions |
|---|---|---|
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100% | 101 |
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20.7% | 55 |
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8.6% | 28 |
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8.2% | 20 |
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7.9% | 19 |
| Help Scout Blog | 1.3% | 7 |
| Intercom Blog | 1.2% | 11 |
| The Support Career Path | 0% | 1 |
| The Support Newsletter | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(7 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - Conversational support platform with messaging and chatbots 5. **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) - Customer service software with ticketing and customer feedback tools ### Mid-Market Solutions 6. **Help Scout** - [https://www.helpscout.com](https://www.helpscout.com) - Email-based customer support platform focused on simplicity 7. **Zoho Desk** - [https://www.zoho.com/desk/](https://www.zoho.com/desk/) - Context-aware help desk software with AI assistance 8. **Kayako** - [https://www.kayako.com](https://www.kayako.com) - Unified customer service pla [...]
[...] 57. **Zendesk Blog** - [https://www.zendesk.com/blog/](https://www.zendesk.com/blog/) - Customer service insights and best practices 58. **Intercom Blog** - [https://www.intercom.com/blog](https://www.intercom.com/blog) - Customer engagement and support content 59. **Help Scout Blog** - [https://www.helpscout.com/blog/](https://www.helpscout.com/blog/) - Customer service and experience articles 60. **Customer Think** - [https://customerthink.com](https://customerthink.com) - Independent community for customer-focused professionals 61. **MyCustomer** - [https://www.mycustomer.com](https://www.mycustomer.com) - Customer experience an [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] m.com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer service software with ticketing and feedback tools - **[Zoho Desk](https://www.zoho.com/desk/)** - Context-aware help desk software - **[Help Scout](https://www.helpscout.com/)** - Email-based customer support platform beloved by small-to-medium businesses ### Live Chat & Messaging Platforms - **[LiveChat](https://www.livechat.com/)** - Real-time chat support software - **[Drift](https://www.drift.com/)** - Conversational marketing and sales platform - **[Olark](https:/ [...]
[...] Pipeline](https://www.contactcenterpipeline.com/)** - Contact center industry magazine ### Blogs & Online Resources - **[The Zendesk Blog](https://www.zendesk.com/blog/)** - Customer service trends and tips - **[Intercom Blog](https://www.intercom.com/blog/)** - Customer communication insights - **[Help Scout Blog](https://www.helpscout.com/blog/)** - Customer service content - **[HubSpot Service Blog](https://blog.hubspot.com/service)** - Customer success and support articles - **[Forrester CX Blog](https://www.forrester.com/blogs/category/customer-experience/)** - Research-backed insights ### Podcasts - **[Customer Service Secrets Podcas [...]
[...] support job board - **[We Work Remotely](https://weworkremotely.com/)** - Remote customer support jobs - **[Remote.co](https://remote.co/)** - Remote customer service positions - **[Customer Success Jobs](https://www.customersuccessjobs.com/)** - CS-specific job listings ### Career Development - **[The Support Career Path](https://www.helpscout.com/blog/support-career-path/)** - Help Scout guide - **[Customer Support Career Guide](https://www.zendesk.com/blog/customer-support-career-path/)** - Zendesk resource ## 📱 Social Media & Newsletters ### Twitter Accounts to Follow - **[@Zendesk](https://twitter.com/Zendesk)** - Customer service insights - **[@HelpScout](htt [...]
[...] om)** - Customer messaging trends - **[@CXAccelerator](https://twitter.com/CXAccelerator)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights ## 🎓 Books to Read ### Must-Read Books - **["The Effortless Experience" by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort - **["Hug [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] teams ### **Help Desk & Ticketing** - **Front** - [https://front.com](https://front.com) - Collaborative inbox, raised $200M+ in funding - **Kustomer** - [https://www.kustomer.com](https://www.kustomer.com) - CRM-focused support platform (acquired by Meta, then sold to Emplifi) - **Help Scout** - [https://www.helpscout.com](https://www.helpscout.com) - Simple, customer-focused help desk ### **Live Chat & Messaging** - **Drift** - [https://www.drift.com](https://www.drift.com) - Conversational marketing and sales - **LiveChat** - [https://www.livechat.com](https://www.livechat.com) - Dedicated live chat software - **Crisp** - [https://crisp.ch [...]
OpenAI ChatGPT Latest
(9 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ng if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) – Microsoft-centric enterprise environments - [Help Scout](https://www.helpscout.com) – email-first support + KB, popular with SMBs and SaaS - [Front](https://front.com) – shared inbox + workflows for support/success teams - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (cu [...]
[...] - [CustomerThink](https://customerthink.com) - [CX Network](https://www.cxnetwork.com) - Research + practitioner content from vendors (useful but biased; still high-signal for tactics): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) --- ## Picking the “best” option for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS with strong in-app support needs:** [Intercom](https://ww [...]
[...] log](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) --- ## Picking the “best” option for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com) - **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com) - ** [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecomme [...]
[...] ity; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customerco [...]
[...] relevant for service leadership): - [Harvard Business Review](https://hbr.org/) --- ## 10) A simple “what to learn first” path (if you’re entering the field) 1) Learn ticketing fundamentals + writing skills using one mainstream platform’s free materials: [Zendesk](https://www.zendesk.com/) or [Help Scout](https://www.helpscout.com/). 2) Get comfortable with core KPIs (CSAT/NPS/CES) and SLAs using the primers above: [Zendesk CSAT](https://www.zendesk.com/blog/customer-satisfaction-score-csat/), [Bain NPS](https://www.bain.com/consulting-services/customer-strategy-marketing/net-promoter-system/), [Qualtrics CES](https://www.q [...]
[...] l.io/) - [RingCentral](https://www.ringcentral.com/) - [Dialpad](https://www.dialpad.com/) ### Knowledge base / help center (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] oducts/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](https://www.helpscout.com/) - [Front](https://front.com/) - [Gladly](https://www.gladly.com/) - [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/)) - [Gorgias](https://www.gorgias.com/) (especially ecommerce) ### 2) Contact Center platforms (CCaaS: voice + digital channels at scale) Domin [...]
[...] /) --- ## “Best” products & services (what they’re best *for*) Because “best” depends heavily on channel mix, scale, and systems, here’s how buyers commonly shortlist: - **Mid‑market helpdesk + fast setup:** [Zendesk](https://www.zendesk.com/), [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com/) - **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce [...]
Google Gemini Flash (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] *[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" support with integrated chatbots and messenger-based service. * **[HubSpot Service Hub](https://www.hubspot.com/products/service):** Popular for businesses wanting to align support closely with sales and marketing. * **[Help Scout](https://www.helpscout.com):** A minimalist tool focused on making support feel like a personal email. ### 2. Top Service Providers (BPO & Outsourcing) Many companies hire third-party Business Process Outsourcing (BPO) firms to manage their support operations. * **[Teleperformance](https://www.teleperformance.com):** One [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] industry. [CX Network](https://www.cxnetwork.com) * **Customer Contact Strategies:** In-depth analysis of contact center technology. [ContactCenterWorld](https://www.contactcenterworld.com) * **Help Scout Blog:** Widely regarded as the best educational resource for support writing and empathy. [Help Scout Blog](https://www.helpscout.com/blog/) * **Customer Think:** A global online community for business leaders. [CustomerThink](https://customerthink.com) * **G2 Rankings:** The primary source for peer reviews and comparisons of support software. [G2 Help Desk Category](https://www.g2.com/categories/help-desk) [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ervice). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader. - **[HubSpot Service Hub](https://www.hubspot.com/products/service)**: Free tier available, integrates with CRM; strong for inbound support. - **[Help Scout](https://www.helpscout.com/)**: Email-first shared inbox with Beacon live chat; praised for simplicity. - **[LiveAgent](https://www.liveagent.com/)**: All-in-one with call center features; high G2 ratings. - **[Gorgias](https://www.gorgias.com/)**: Ecommerce-focused with Shopify integration and automation. For comparisons, s [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Cloud](https://www.salesforce.com/products/service-cloud/overview/) - **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service) - **Help Scout**: Email-first support with shared inbox and knowledge base tools. [Help Scout](https://www.helpscout.com/) - **LiveChat**: Real-time chat software with analytics. [LiveChat](https://www.livechat.com/) For comparisons: [G2 Customer Service Grid Report](https://www.g2.com/categories/customer-service) and [Gartner Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/402 [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] re.com/). - **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/). - **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/). - **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://www.helpscout.com/blog/). - **Analyst Sites**: [Gartner Customer Service](https://www.gartner.com/en/customer-service-support), [Forrester CX](https://www.forrester.com/customer-experience/). This snapshot is based on 2024 data from the linked sources; the industry evolves rapidly with AI advancements. For real-time upda [...]