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About freshworks.com (Tech Companies)
This page provides details about freshworks.com (Tech Companies) which was ranked #5 out of 230 in the list of sources (16 citations (3.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Freshdesk, Help Scout, Help Scout Blog, Freshworks Community +4 more.
Used by AI Models
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Pages from freshworks.com (5 links)
| URL Path | Citations | Position |
|---|---|---|
| /freshdesk | 9 | 8 |
| /customer-service | 1 | 14 |
| /customer-service-software | 4 | 19.1 |
| freshworks.com | 1 | 92 |
| /refresh | 1 | 104 |
Brands Referenced By This Website (9 brands)
| Brand | Voice | Mentions |
|---|---|---|
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100% | 101 |
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8.6% | 28 |
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8.2% | 20 |
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7.9% | 19 |
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2.8% | 13 |
| Help Scout Blog | 1.3% | 7 |
| Jira Service Management | 0.6% | 4 |
| Freshworks Community | 0.3% | 3 |
| Freshworks Refresh | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ding omnichannel support platform with ticketing, live chat, and knowledge base 2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) - AI-powered customer service platform integrated with CRM 3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://www.intercom.com) - Conversational support platform with messaging and chatbots 5. **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot. [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] stems. ### **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein. ### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com) A major player, publicly traded (NASDAQ: FRSH), known for user-friendly interface and competitive pricing. Serves 60,000+ customers. ### **Intercom** - [https://www.intercom.com](https://www.intercom.com) Leader in conversational support and customer messaging, pioneered the modern live chat expe [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ps://www.customerservconference.com/)** - Customer service conference - **[The Forrester CX Summit](https://www.forrester.com/event/cx/)** - Customer experience strategy ### Virtual Events - **[CX Network Virtual Events](https://www.cxnetwork.com/virtual-events/)** - Regular online conferences - **[Freshworks Refresh](https://www.freshworks.com/refresh/)** - Annual virtual conference ## 🚀 Notable Startups & Disruptors ### AI-Powered Support - **[Ada](https://www.ada.cx/)** - AI-powered customer service automation - **[Ultimate.ai](https://www.ultimate.ai/)** - Customer support automation platform - **[Forethought](https://forethought.ai/)** - A [...]
OpenAI ChatGPT Latest
(7 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] loud](https://www.salesforce.com/products/service-cloud/overview/) – enterprise service platform tightly tied to Salesforce - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite - [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations - [Microsoft Dynamics 365 Customer Service](htt [...]
[...] ased; still high-signal for tactics): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) --- ## Picking the “best” option for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com) - **Ecommerce with heavy order inquiries:** [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] stomer service platforms (ticketing + omnichannel) - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk [...]
[...] I](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-ma [...]
[...] ps://www.genpact.com/) - [WNS](https://www.wns.com/) --- ## “Best” products & services (what they’re best *for*) Because “best” depends heavily on channel mix, scale, and systems, here’s how buyers commonly shortlist: - **Mid‑market helpdesk + fast setup:** [Zendesk](https://www.zendesk.com/), [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com/) - **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesf [...]
[...] anagement.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassia [...]
Google Gemini Flash (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] owledge management. * **[Zendesk](https://www.zendesk.com):** The industry standard for enterprise-grade omnichannel support. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/):** A powerful CRM-integrated support platform for large organizations. * **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability. * **[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" support with integrated chatbots and messenger-based service. * **[HubSpot Service Hub](https://www.hubspot.com/products/service):* [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] se specialized software to track conversations across email, chat, and phone. * **[Zendesk](https://www.zendesk.com/)**: The industry standard for enterprise-level ticketing systems. * **[Intercom](https://www.intercom.com/)**: A leader in AI-driven chat and proactive customer engagement. * **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for massive corporations requiring deep CRM integration. * **[Gorgias](https://www.gorgias.com/)**: The primary helpdesk [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] www.zendesk.com) * **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) * **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/) * **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www.intercom.com) * **HubSpot Service Hub**: Best for companies already using HubSpot for marketing and sales. [HubSpot Service Hub](https://www.hubspot.com/products/service) ### 2. Best Products and [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - **[Zendesk](https://www.zendesk.com/)**: Comprehensive suite with AI-powered bots (Answer Bot), ticketing, and analytics; leader in G2 and Gartner. - **[Intercom](https://www.intercom.com/)**: Focuses on conversational support, Fin AI agent, and product tours; excels in proactive engagement. - **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader. - **[HubSpot Serv [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ce) and Capterra [Capterra](https://www.capterra.com/customer-service-software/): - **Zendesk**: A leader in omnichannel support with ticketing, AI bots, and self-service. [Zendesk](https://www.zendesk.com/) - **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/) - **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/) - **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overvi [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] tion, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants: - **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/). - **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/). - **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/). - **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/). - **H [...]