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About community.freshworks.com (Forums)
This page provides details about community.freshworks.com (Forums) which was ranked #79 out of 230 in the list of sources (3 citations (0.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Freshworks Community, ServiceNow, Freshworks.
Used by AI Models
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Pages from community.freshworks.com (1 link)
| URL Path | Citations | Position |
|---|---|---|
| community.freshworks.com | 3 | 108.7 |
Brands Referenced By This Website (3 brands)
| Brand | Voice | Mentions |
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7.9% | 19 |
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2.8% | 13 |
| Freshworks Community | 0.3% | 3 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] in.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community ### Forums & Discussion Platforms - **[Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)** - Product-specific but valuable discussions - **[Freshworks Community](https://community.freshworks.com/)** - Customer support discussions ## 📰 Key Publications & Media Channels ### Industry Publications - **[CustomerThink](https://customerthink.com/)** - Independent customer-centric business publication - **[Customer Experience Magazine](https://www.cxnetwork.com/cx-experience/)** - CX insights an [...]
OpenAI ChatGPT Latest
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - Product communities (useful for implementation and operations): - [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com) - [HubSpot Community](https://community.hubspot.com) - Broad public forums: - [Reddit r/customerservice](https://www.reddit.com/r/customerservice/) - [Reddit r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/) (adjacent discipline; see [Customer success (Wikipedia)](https://en. [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] es): - [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics) - [Intercom Community](https://community.intercom.com/) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com/) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com/) --- ## Top publications, research, and media that cover Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call [...]