AI Mentions & Sources Report for Customer Support
This page provides details about concentrix.com (Tech Companies) which was ranked #38 out of 131 in the list of sources (2 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Concentrix.
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| concentrix.com | 2 | 30.7 |
| Brand | Voice | Mentions |
|---|---|---|
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0.9% | 3 |
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] d) - **Delighted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys - **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.com) - Popular survey platform ## Key Companies & Service Providers ### **Outsourced Support Providers** - **Concentrix** - [https://www.concentrix.com](https://www.concentrix.com) - Global CX solutions provider - **TELUS International** - [https://www.telusinternational.com](https://www.telusinternational.com) - Digital CX and IT solutions - **TaskUs** - [https://www.taskus.com](https://www.taskus.com) - Outsourced customer experience (NASDAQ: TASK) - **Sitel Group** - [htt [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ducts/contact-center/) (part of [Zoom](https://www.zoom.com/)) ### 3) Outsourced customer support / BPO providers (managed agents + operations) Large global providers remain influential (especially for cost optimization and 24/7 coverage): - [Teleperformance](https://www.teleperformance.com/) - [Concentrix](https://www.concentrix.com/) - [Foundever](https://www.foundever.com/) - [TTEC](https://www.ttec.com/) - [Alorica](https://www.alorica.com/) - [TaskUs](https://www.taskus.com/) - [Genpact](https://www.genpact.com/) - [WNS](https://www.wns.com/) --- ## “Best” products & services (what they’re best *for*) Because [...]