AI Mentions & Sources Report for Customer Support
This page provides details about Forrester Customer Service Research (product) which was ranked #69 out of 79 in the list of brands (1 mention (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
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What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ship and best practices for contact centers. ### **Research & Analysis Firms** **Gartner Customer Service & Support Research** - [https://www.gartner.com/en/customer-service-support](https://www.gartner.com/en/customer-service-support) Leading research and advisory firm covering CS technology. **Forrester Customer Service Research** - [https://www.forrester.com/bold/customer-service/](https://www.forrester.com/bold/customer-service/) In-depth research on customer service trends and technologies. **Dimension Data Global Contact Centre Benchmarking Report** - [https://www.dimensiondata.com](https://www.dimensiondata.com) Annu [...]