AI Mentions & Sources Report for Customer Support
This page provides details about gorgias.com (Developer Tools) which was ranked #9 out of 137 in the list of sources (4 citations (2.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Gorgias, Gorgias.
| Model | Voice | Position | Citations |
|---|---|---|---|
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| URL Path | Citations | Position |
|---|---|---|
| gorgias.com | 4 | 11.8 |
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] I for customer service ### Innovative Support Platforms - **[Front](https://front.com/)** - Collaborative inbox for teams - **[Kustomer](https://www.kustomer.com/)** - CRM platform built for customer service - **[Gladly](https://www.gladly.com/)** - Radically personal customer service platform - **[Gorgias](https://www.gorgias.com/)** - Helpdesk for e-commerce stores - **[Re:amaze](https://www.reamaze.com/)** - Customer messaging platform for online businesses ### Quality Assurance & Analytics - **[Klaus](https://www.klausapp.com/)** - Quality assurance for customer support - **[MaestroQA](https://www.maestroqa.com/)** - QA [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connec [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] agement. * **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for massive corporations requiring deep CRM integration. * **[Gorgias](https://www.gorgias.com/)**: The primary helpdesk for E-commerce brands (specifically Shopify stores). ### 2. Influential Experts & Thought Leaders Following these individuals on LinkedIn or Twitter will help you understand "Customer Centricity." * **[Shep Hyken](https://hyken.com/)**: A customer service expert, keynote [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] often available; check Eventbrite [Eventbrite CX Events](https://www.eventbrite.com/d/online/customer-experience/) for more. ### Notable Startups Disrupting the Space Emerging players leveraging AI, automation, and integrations: - **Gorgias**: Ecommerce-focused helpdesk with Shopify integration. [Gorgias](https://www.gorgias.com/) - **Re:amaze**: Multi-channel desk with AI triage. [Re:amaze](https://www.reamaze.com/) - **Richpanel**: Visual ticketing for DTC brands. [Richpanel](https://www.richpanel.com/) - **Capacity**: AI agent for enterprise support. [Capacity](https://capacity.com/) - **Resolve**: No-code automation for [...]