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About drift.com (News Media)
This page provides details about drift.com (News Media) which was ranked #76 out of 137 in the list of sources (2 citations (0.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Drift, Ada.
Used by AI Models
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Pages from drift.com (1 link)
| URL Path | Citations | Position |
|---|---|---|
| drift.com | 2 | 11.8 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ww.zoho.com/desk/)** - Context-aware help desk software - **[Help Scout](https://www.helpscout.com/)** - Email-based customer support platform beloved by small-to-medium businesses ### Live Chat & Messaging Platforms - **[LiveChat](https://www.livechat.com/)** - Real-time chat support software - **[Drift](https://www.drift.com/)** - Conversational marketing and sales platform - **[Olark](https://www.olark.com/)** - Live chat software for sales and support - **[Crisp](https://crisp.chat/)** - Multichannel messaging platform ### Knowledge Base & Self-Service - **[Guru](https://www.getguru.com/)** - Knowledge management sol [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] t pros include helpdesk software, knowledge bases, and productivity add-ons: - **Ticketing Systems**: Zendesk Sunshine (API platform) [Zendesk Sunshine](https://www.zendesk.com/platform/sunshine-platform/), Front [Front](https://front.com/). - **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/). - **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/). - **Monitoring/Surveys**: Qualtrics XM for Customer Frontlines [Qualtrics](https://www.qualtrics.com/customer-experience/), Medallia [Medallia](https://www.medallia.c [...]