This page provides details about Support Driven (organization) which was ranked #12 out of 175 in the list of brands (26 mentions (5.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ccess at Hubspot
## 🌐 Communities & Resources
### Online Communities
- **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals
- **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions
- **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members)
- **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group
- **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community
### Forums & Discuss [...]
December 30, 2025
[...] videos
## 🎤 Important Events & Conferences
### Major Conferences
- **[CCW (Customer Contact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event
- **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event
- **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference
- **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference
- **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking
- **[CustomerServ](https://www.customers [...]
December 30, 2025
[...] m/resources/research-reports/state-of-service/)** - Service trends and insights
- **[Microsoft Global State of Customer Service Report](https://cloudblogs.microsoft.com/dynamics365/customer-service/)** - Customer service insights
## 💼 Job Boards & Career Resources
### Specialized Job Boards
- **[Support Driven Jobs](https://jobs.supportdriven.com/)** - Customer support job board
- **[We Work Remotely](https://weworkremotely.com/)** - Remote customer support jobs
- **[Remote.co](https://remote.co/)** - Remote customer service positions
- **[Customer Success Jobs](https://www.customersuccessjobs.com/)** - [...]
December 30, 2025
[...] ndesk)** - Customer service insights
- **[@HelpScout](https://twitter.com/helpscout)** - Support tips and content
- **[@Intercom](https://twitter.com/intercom)** - Customer messaging trends
- **[@CXAccelerator](https://twitter.com/CXAccelerator)** - Customer experience content
### Newsletters
- **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter
- **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink
- **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout
- **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/) [...]
December 30, 2025
[...] the Customer" by Shep Hyken](https://hyken.com/books/)** - Creating customer loyalty
- **"Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue" by Nick Mehta, Dan Steinman, and Lincoln Murphy** - CS fundamentals
---
## 🎯 Getting Started Checklist
1. **Join Support Driven Slack community** for networking
2. **Set up Google Alerts** for "customer support trends" and "customer service news"
3. **Subscribe to 2-3 newsletters** from the list above
4. **Follow top 10 experts** on LinkedIn and Twitter
5. **Take a free certification course** (like Zendesk's free training) [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] www.customercontactweekdigital.com)
The largest customer contact conference globally, held annually in Las Vegas and other locations.
### **CX North America** - [https://www.cx-northamerica.com](https://www.cx-northamerica.com)
Large-scale customer experience conference hosted by Forrester.
### **Support Driven Expo** - [https://supportdriven.com/expo/](https://supportdriven.com/expo/)
Community-focused conference for support professionals.
### **SupportOps Summit** - [https://www.supportops.co](https://www.supportops.co)
Conference focused on customer support operations and leadership.
### **CustomerSu [...]
December 30, 2025
[...] showcase.zendesk.com](https://showcase.zendesk.com)
Annual user conference by Zendesk.
### **Intercom's Conversations** - [https://www.intercom.com/conversations](https://www.intercom.com/conversations)
Annual conference focused on modern customer communication.
## Professional Communities
### **Support Driven** - [https://supportdriven.com](https://supportdriven.com)
The largest global community for customer support professionals, 20,000+ members on Slack.
### **Customer Service Life** - [https://www.customerservicelife.com](https://www.customerservicelife.com)
Community and resources for customer serv [...]
December 30, 2025
[...] omer Service Blog** - [https://blog.hubspot.com/service](https://blog.hubspot.com/service)
Practical tips and trends in customer service.
### **Newsletters & Blogs**
**Support Ops Newsletter** - [https://www.supportops.co](https://www.supportops.co)
Weekly newsletter on support operations.
**The Support Driven Newsletter** - [https://supportdriven.com](https://supportdriven.com)
Community-curated customer support content.
**Customer Service Life Newsletter** - [https://www.customerservicelife.com](https://www.customerservicelife.com)
Weekly insights for CS professionals.
**Intercom Blog** - [https://ww [...]
December 30, 2025
[...] ie Walters Experience** - [https://www.experienceinvestigators.com/podcast/](https://www.experienceinvestigators.com/podcast/)
Customer experience insights and interviews.
**Customer Support Leaders Podcast** - Featured on various platforms, interviews with CS leaders.
### **YouTube Channels**
**Support Driven YouTube** - [https://www.youtube.com/c/SupportDriven](https://www.youtube.com/c/SupportDriven)
Talks and interviews from the community.
**Zendesk YouTube** - [https://www.youtube.com/user/zendesk](https://www.youtube.com/user/zendesk)
Product demos, webinars, and customer stories.
---
## Market [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.com)
- [Qualtrics X4](https://www.qualtrics.com/x4/) (broader customer experience, often overlaps with support/experience operations)
---
## 6) Active communities & forums (where practitioners share playbooks)
- [Support Driven](https://supportdriven.com) (membership community for support leaders/practitioners)
- Product communities (useful for implementation and operations):
- [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)
- [Salesforce Trailblazer Community](https://trailblazercommuni [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] thor/speaker)
- [Annette Franz](https://annettefranz.com/) (CX/VoC, author of “Customer Understanding”)
- [Jay Baer](https://www.jaybaer.com/) (customer experience + marketing, “Talk Triggers”)
## 6) Helpful communities & practical resources (learn the craft)
- Practitioner communities:
- [Support Driven](https://supportdriven.com/) (community + resources for support pros)
- [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership)
- [HDI](https://www.thinkhdi.com/) (support/service management community)
- Hands-on playbooks & blogs (tactical and widely refer [...]
December 30, 2025
[...] nagement resources](https://www.atlassian.com/software/jira/service-management/resources)
## 7) Important events & conferences (networking + trends)
- [Customer Contact Week (CCW)](https://www.customercontactweek.com/)
- [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo)
- [Support Driven Expo](https://supportdriven.com/expo/)
- [HDI Conference & Expo](https://www.thinkhdi.com/events/conference)
- Ecosystem events (useful if you specialize in a platform):
- [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/)
- [Zendesk Relate](https://relate.zendesk.com/) [...]
December 30, 2025
[...] strategy-marketing/net-promoter-system/), [Qualtrics CES](https://www.qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-slas/).
3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)).
4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/ [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ustomer contact event series.
* **[Forrester CX North America](https://www.forrester.com/event/cx-north-america/):** A high-level event focused on CX data, research, and strategy.
* **[Zendesk Relate](https://relate.zendesk.com):** Zendesk’s annual summit on the future of service and AI.
* **[Support Driven Expo](https://www.supportdriven.com/expo):** A community-focused event for support professionals.
### 6. Active Communities and Forums
Where practitioners go to share advice and best practices.
* **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people [...]
December 30, 2025
[...] e.zendesk.com):** Zendesk’s annual summit on the future of service and AI.
* **[Support Driven Expo](https://www.supportdriven.com/expo):** A community-focused event for support professionals.
### 6. Active Communities and Forums
Where practitioners go to share advice and best practices.
* **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people working in customer support.
* **[CXPA (Customer Experience Professionals Association)](https://www.cxpa.org):** A non-profit professional organization for CX practitioners.
* **[The CX Lead](https://thecxlead.com [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] cused on customer service excellence.
* **[Jay Baer](https://www.jaybaer.com/)**: Expert on word-of-mouth marketing and customer experience (author of *Talk Triggers*).
### 3. Reputable Training & Communities
To learn the "how-to" and network with peers, these organizations are essential.
* **[Support Driven](https://www.supportdriven.com/)**: The largest community for support professionals, featuring a highly active Slack channel and job board.
* **[Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/)**: The global non-profit for CCXP (Certified Customer Experience Profession [...]
December 30, 2025
[...] lead directly to job offers.
* **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service.
* **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: One of the world’s largest customer contact event series.
* **[Support Driven Expo](https://www.supportdriven.com/expo)**: A smaller, more intimate conference focused on the tactical side of running a support team.
### 5. Notable Startups Disrupting the Space
These companies are currently hiring and changing how support is provided through AI.
* **[Lately](https://www.lat [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] **Zendesk Relate:** Zendesk’s annual flagship conference. [Zendesk Relate](https://relate.zendesk.com)
* **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences)
* **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo)
### 6. Active Professional Communities
* **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com) [...]
December 30, 2025
[...] late.zendesk.com)
* **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences)
* **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo)
### 6. Active Professional Communities
* **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com)
* **CX Accelerator:** A community focused on professional development in the CX spac [...]
December 30, 2025
[...] ategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences)
* **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo)
### 6. Active Professional Communities
* **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com)
* **CX Accelerator:** A community focused on professional development in the CX space. [CX Accelerator](https://www.cxaccelerator.com)
* **Customer Success Collective:** Focused on the [...]
December 30, 2025
[...] rvice-support-conferences)
* **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo)
### 6. Active Professional Communities
* **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com)
* **CX Accelerator:** A community focused on professional development in the CX space. [CX Accelerator](https://www.cxaccelerator.com)
* **Customer Success Collective:** Focused on the "Success" side of the post-sale experience. [Customer Success Collective](http [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ellentrop](https://www.linkedin.com/in/clairesuellentrop/).
Reviewers: Follow G2 reviewers or TrustRadius [TrustRadius](https://www.trustradius.com/categories/customer-service) experts.
### Helpful Communities and Resources
Join these for networking, job hunting, advice, and skill-building:
- **Support Driven**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/)
- **Reddit r/customerservice**: Discussions on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/)
- **r/supportgurus**: Tips for support reps. [r [...]
December 30, 2025
[...] 2 reviewers or TrustRadius [TrustRadius](https://www.trustradius.com/categories/customer-service) experts.
### Helpful Communities and Resources
Join these for networking, job hunting, advice, and skill-building:
- **Support Driven**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/)
- **Reddit r/customerservice**: Discussions on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/)
- **r/supportgurus**: Tips for support reps. [r/supportgurus](https://www.reddit.com/r/supportgurus/)
- **Customer Support Prof [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] tps://www.forrester.com/events/cx/?lang=en-us).
- **ICMI Global Contact Center Forum**: Operations-focused. [ICMI Events](https://www.icmi.com/events/).
- **CX Network Conferences**: Regional CX summits. [CX Network Events](https://www.cxnetwork.com/events).
### Active Professional Communities
- **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/).
- **CXPA (Customer Experience Professionals Association)**: Certifications and forums. [CXPA](https://cxpa.org/).
- **Reddit r/customerservice**: 100k+ members discussing ops. [r/customerservice]( [...]
December 30, 2025
[...] act Center Forum**: Operations-focused. [ICMI Events](https://www.icmi.com/events/).
- **CX Network Conferences**: Regional CX summits. [CX Network Events](https://www.cxnetwork.com/events).
### Active Professional Communities
- **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/).
- **CXPA (Customer Experience Professionals Association)**: Certifications and forums. [CXPA](https://cxpa.org/).
- **Reddit r/customerservice**: 100k+ members discussing ops. [r/customerservice](https://www.reddit.com/r/customerservice/).
- **Customer Success Col [...]