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About intercom.com (Tech Companies)
This page provides details about intercom.com (Tech Companies) which was ranked #2 out of 230 in the list of sources (35 citations (5.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Intercom, Help Scout, Document360, Fin by Intercom +9 more.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from intercom.com (6 links)
| URL Path | Citations | Position |
|---|---|---|
| intercom.com | 0 | N/A |
| /conversations | 17 | 10.9 |
| /fin | 4 | 25.3 |
| www.intercom.com | 2 | 40.2 |
| /blog | 11 | 87.8 |
| /events | 1 | 94 |
Brands Referenced By This Website (14 brands)
| Brand | Voice | Mentions |
|---|---|---|
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100% | 101 |
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20.7% | 55 |
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8.6% | 28 |
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5.1% | 26 |
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1.5% | 11 |
| Help Scout Blog | 1.3% | 7 |
| Intercom Blog | 1.2% | 11 |
| Zendesk Blog | 0.9% | 8 |
| Zendesk Community | 0.4% | 4 |
| Fin by Intercom | 0.4% | 4 |
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0% | 8 |
| Intercom World Tour | 0% | 1 |
| Intercom on Customer Support | 0% | 1 |
| Intercom's Conversations | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(10 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] latform (founded by Bret Taylor) 31. **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Quality assurance for customer support 32. **Fullview** - [https://www.fullview.io](https://www.fullview.io) - Cobrowsing and session replay for support teams 33. **Fin by Intercom** - [https://www.intercom.com/fin](https://www.intercom.com/fin) - AI customer service bot powered by GPT-4 ## Industry Experts & Thought Leaders ### Individuals 34. **Shep Hyken** - [https://hyken.com](https://hyken.com) - Customer service expert and keynote speaker 35. **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.co [...]
[...] t 43. **SupportDriven Expo** - [https://supportdriven.com](https://supportdriven.com) - Community-driven customer support conference 44. **Zendesk Relate** - [https://www.zendesk.com/relate/](https://www.zendesk.com/relate/) - Annual CX conference by Zendesk 45. **Intercom World Tour** - [https://www.intercom.com/events](https://www.intercom.com/events) - Customer engagement events 46. **Customer Response Summit** - [https://www.customerresponsesummit.com](https://www.customerresponsesummit.com) - Annual North American customer service conference 47. **ICMI Contact Center Expo** - [https://www.icmi.com/events](https://www.icmi.com/event [...]
[...] .org](https://www.socap.org) - Association for customer care professionals ## Publications & Media ### Blogs & Online Publications 57. **Zendesk Blog** - [https://www.zendesk.com/blog/](https://www.zendesk.com/blog/) - Customer service insights and best practices 58. **Intercom Blog** - [https://www.intercom.com/blog](https://www.intercom.com/blog) - Customer engagement and support content 59. **Help Scout Blog** - [https://www.helpscout.com/blog/](https://www.helpscout.com/blog/) - Customer service and experience articles 60. **Customer Think** - [https://customerthink.com](https://customerthink.com) - Independent community fo [...]
[...] s://www.salesforce.com/service-cloud/) - AI-powered customer service platform integrated with CRM 3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://www.intercom.com) - Conversational support platform with messaging and chatbots 5. **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) - Customer service software with ticketing and customer feedback tools ### Mid-Market Solutions 6. **Help Scout** [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ww.mycustomer.com/)** - Customer experience and engagement resource - **[Contact Center Pipeline](https://www.contactcenterpipeline.com/)** - Contact center industry magazine ### Blogs & Online Resources - **[The Zendesk Blog](https://www.zendesk.com/blog/)** - Customer service trends and tips - **[Intercom Blog](https://www.intercom.com/blog/)** - Customer communication insights - **[Help Scout Blog](https://www.helpscout.com/blog/)** - Customer service content - **[HubSpot Service Blog](https://blog.hubspot.com/service)** - Customer success and support articles - **[Forrester CX Blog](https://www.forrester.com/blogs/category/customer-e [...]
[...] or)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights ## 🎓 Books to Read ### Must-Read Books - **["The Effortless Experience" by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort - **["Hug Your Haters" by Jay Baer](https://www.huggyourhaters.com/)** - Handling complaints - **"Be You [...]
[...] software and support ticketing system - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities - **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software - **[Intercom](https://www.intercom.com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer service software with ticketing and feedback tools - **[Zoho Desk](https://www.zoho.com/desk/)** - Context-aware help desk software - **[Help [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] port Driven Newsletter** - [https://supportdriven.com](https://supportdriven.com) Community-curated customer support content. **Customer Service Life Newsletter** - [https://www.customerservicelife.com](https://www.customerservicelife.com) Weekly insights for CS professionals. **Intercom Blog** - [https://www.intercom.com/blog](https://www.intercom.com/blog) Thought leadership on customer communication and support. ### **Podcasts** **The Customer Service Revolution Podcast** - [https://www.thediamondgroup.com/podcast](https://www.thediamondgroup.com/podcast) Hosted by John DiJulius. **The Jeannie Walters Experience** - [https://www.experienceinvest [...]
[...] p CRM integration and AI capabilities through Einstein. ### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com) A major player, publicly traded (NASDAQ: FRSH), known for user-friendly interface and competitive pricing. Serves 60,000+ customers. ### **Intercom** - [https://www.intercom.com](https://www.intercom.com) Leader in conversational support and customer messaging, pioneered the modern live chat experience. Strong in SaaS companies. ### **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) Integrated within HubSpot's CRM platform, popular among [...]
[...] customer success and support alignment. ### **CXNext** - [https://cxnext.com](https://cxnext.com) Customer experience conference by ICMI. ### **Zendesk Showcase** - [https://showcase.zendesk.com](https://showcase.zendesk.com) Annual user conference by Zendesk. ### **Intercom's Conversations** - [https://www.intercom.com/conversations](https://www.intercom.com/conversations) Annual conference focused on modern customer communication. ## Professional Communities ### **Support Driven** - [https://supportdriven.com](https://supportdriven.com) The largest global community for customer support professionals, 20,000+ members on Slack. ### **Customer Service Life** - [htt [...]
OpenAI ChatGPT Latest
(12 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ers customer experience, service, and related tech) - [CustomerThink](https://customerthink.com) - [CX Network](https://www.cxnetwork.com) - Research + practitioner content from vendors (useful but biased; still high-signal for tactics): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) --- ## Picking the “best” option for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS [...]
[...] s the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.com) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### B) Live chat, in-app messaging, and conversational support - [Intercom](https://www.intercom.com) – in-app messaging, automation, help center, and support workflows - [Crisp](https://crisp.chat) – SMB-friendly chat + shared inbox - [Tidio](https://www.tidio.com) – chat + automation, common for SMB/ecommerce --- ### C) Ecommerce-focused customer support (built for order-heavy workflows) - [...]
[...] w.helpscout.com/blog/) --- ## Picking the “best” option for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com) - **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com) - **Enterprise + complex workflows:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/ [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trend [...]
[...] .qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-slas/). 3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)). 4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/products/cxone). If you tell me (a) B2B SaaS vs ecommerce vs call center, (b) your region, and (c [...]
[...] Cloud](https://www.salesforce.com/products/service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gor [...]
[...] ) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better Stack – Better Uptime / Status pages](https://betterstack.com/) ### QA, coaching, and workforce tools (bigger support orgs) - QA / scorecards: - [MaestroQA](https://www.maestroqa.com/) [...]
[...] io.com/flex) - SMB-friendly voice: - [Aircall](https://aircall.io/) - [RingCentral](https://www.ringcentral.com/) - [Dialpad](https://www.dialpad.com/) ### Knowledge base / help center (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident co [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/)) - [Gartner Insights](https://www.gartner.com/en/insights) (by [Gartner](https://www.gartner.com/)) - [Forrester Blogs](https://www.forrester.com/blogs/) (by [Forrester](https://www.forrester.com/)) - Broader management coverage that often influences [...]
[...] ww.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.c [...]
[...] ily on channel mix, scale, and systems, here’s how buyers commonly shortlist: - **Mid‑market helpdesk + fast setup:** [Zendesk](https://www.zendesk.com/), [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com/) - **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https:/ [...]
[...] - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/)) - [Gartner Insights](https://www.gartner.com/en/insights) (by [Gartner](https://www.gartner.com/)) - [Forrester Blogs](https://www.forrester.com/blogs/) (by [Forrester](https://www.forrester.com/)) - Broader management coverage that often influences support strategy: - [Harvard Business R [...]
Google Gemini Flash (latest)
(6 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] used on customer service culture. ### 4. Promising Startups and New Market Entrants New players are focusing heavily on Generative AI and automation to reduce human workload. * **[Ada](https://www.ada.cx):** An AI-native platform designed to automate complex customer service interactions. * **[Fin (by Intercom)](https://www.intercom.com/fin):** A specific mention for this new AI bot that resolves queries using a company's own knowledge base. * **[Klaus (acquired by Zendesk)](https://www.klausapp.com):** A quality assurance platform that uses AI to grade support conversations. * **[Gorgias](https://www.gorgias.com):** A specialized [...]
[...] sforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/):** A powerful CRM-integrated support platform for large organizations. * **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability. * **[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" support with integrated chatbots and messenger-based service. * **[HubSpot Service Hub](https://www.hubspot.com/products/service):** Popular for businesses wanting to align support closely with sales and marketing. * **[Help Scout](https://www.helpscout.c [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] conference focused on the tactical side of running a support team. ### 5. Notable Startups Disrupting the Space These companies are currently hiring and changing how support is provided through AI. * **[Lately](https://www.lately.ai/)**: Uses AI to learn what content customers respond to. * **[Fin (by Intercom)](https://www.intercom.com/fin)**: An AI bot designed to resolve complex issues without human intervention. * **[Klaus (now part of Zendesk)](https://www.klausapp.com/)**: A quality assurance platform that helps managers grade support agent performance. * **[Ada](https://www.ada.cx/)**: An automated brand interaction platfor [...]
[...] he industry. ### 1. Trusted Software Brands & Platforms Modern support is "omnichannel," meaning companies use specialized software to track conversations across email, chat, and phone. * **[Zendesk](https://www.zendesk.com/)**: The industry standard for enterprise-level ticketing systems. * **[Intercom](https://www.intercom.com/)**: A leader in AI-driven chat and proactive customer engagement. * **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for m [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] elighted.com), [Typeform](https://www.typeform.com) ### 3. Emerging Startups and AI Trends AI is the defining trend of 2024, moving from simple chatbots to "AI Agents" that can resolve complex issues. * **Fin (by Intercom):** An AI agent that uses GPT-4 to resolve queries using help center data. [Intercom Fin](https://www.intercom.com/fin) * **Ada:** An automation platform focusing on high-volume enterprise AI service. [Ada.cx](https://www.ada.cx) * **Forethought:** Utilizes AI to assist human agents with "Solve," "Triage," and "Discover" features. [Forethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that [...]
[...] lesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) * **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/) * **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www.intercom.com) * **HubSpot Service Hub**: Best for companies already using HubSpot for marketing and sales. [HubSpot Service Hub](https://www.hubspot.com/products/service) ### 2. Best Products and Services Modern support teams utilize a "tech stack" that goes beyond just a ticketing system. * **Knowledge Ma [...]
X.AI Grok (latest)
(7 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] liss](https://jeannebliss.com/) - **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/) - **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/). - **Claire Suellentrop**: InSupport co-founder, focuses on support operations. [Claire Suellentrop](https://www.linkedin.com/in/clairesuellentrop/). Reviewers: Follow G2 reviewers or TrustRadius [TrustRadius](https://www.trustradius.com/categories/customer-service) experts. ### Helpful Communit [...]
[...] coverage. [CMSWire](https://www.cmswire.com/) - **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/) - **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/) - **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blog/) - **Forrester Blogs/Reports**: Research on CX (e.g., Customer Experience Index). [Forrester CX](https://www.forrester.com/customer-experience/) - **Podcasts**: "The CX Cast" [CX Cast](https://thecxcast.com/), "Support IQ" [Support IQ](https://supportiq.show/). Newsletters: Support Ops [Support Op [...]
[...] [Zendesk](https://www.zendesk.com/) - **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/) - **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/) - **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hu [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] aily CX/support news. [CMSWire](https://www.cmswire.com/). - **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/). - **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/). - **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://www.helpscout.com/blog/). - **Analyst Sites**: [Gartner Customer Service](https://www.gartner.com/en/customer-service-support), [Forrester CX](https://www.forrester.com/customer-experience/). This snapshot is based on 2024 data from the linked sources; the industry evol [...]
[...] https://www.freshworks.com/customer-service/). - **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/). - **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/). - **HubSpot Service Hub**: Free tier for SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service). - **Genesys Cloud CX**: Cloud contact center for voice/AI routing. [Genesys](https://www.genesys.com/). - **ServiceNow Customer Service Management** [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] r's CRM Customer Engagement Center Magic Quadrant](https://www.gartner.com/reviews/market/crm-customer-engagement-center), top products include: - **[Zendesk](https://www.zendesk.com/)**: Comprehensive suite with AI-powered bots (Answer Bot), ticketing, and analytics; leader in G2 and Gartner. - **[Intercom](https://www.intercom.com/)**: Focuses on conversational support, Fin AI agent, and product tours; excels in proactive engagement. - **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.c [...]
[...] - **[Shep Hyken](https://hyken.com/)**: Author of "The Customer Focus," hosts "Amazing Business Radio"; CX Hall of Famer. - **[Jeanne Bliss](https://jeannebliss.com/)**: "Chief Customer Officer" pioneer; co-founder [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/). - **[Des Traynor](https://www.intercom.com/team/des-traynor)**: Intercom co-founder; expert on product-led support. - **[Jay Baer](https://www.convinceandconvert.com/)**: Author "Hug Your Haters"; consults on response strategies. - **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer. Follow via [CX Network's [...]