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About supportdriven.com (Forums)
This page provides details about supportdriven.com (Forums) which was ranked #10 out of 230 in the list of sources (19 citations (2.7% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Intercom, SupportDriven Expo, SupportDriven, Intercom Blog, Support Driven +5 more.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from supportdriven.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| supportdriven.com | 0 | N/A |
| /expo | 19 | 59.2 |
Brands Referenced By This Website (10 brands)
| Brand | Voice | Mentions |
|---|---|---|
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20.7% | 55 |
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5.1% | 26 |
| Support Driven Expo | 1.3% | 7 |
| Intercom Blog | 1.2% | 11 |
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1.2% | 8 |
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0% | 8 |
| SupportDriven Expo | 0% | 1 |
| Support Driven Jobs | 0% | 1 |
| Support Driven Weekly | 0% | 1 |
| The Support Driven Newsletter | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(8 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ttps://www.customercontactweekdigital.com](https://www.customercontactweekdigital.com) - Leading customer contact conference 42. **Customer Service Summit** - [https://customersummit.co](https://customersummit.co) - Annual customer service and experience event 43. **SupportDriven Expo** - [https://supportdriven.com](https://supportdriven.com) - Community-driven customer support conference 44. **Zendesk Relate** - [https://www.zendesk.com/relate/](https://www.zendesk.com/relate/) - Annual CX conference by Zendesk 45. **Intercom World Tour** - [https://www.intercom.com/events](https://www.intercom.com/events) - Customer eng [...]
[...] s://www.customerresponsesummit.com) - Annual North American customer service conference 47. **ICMI Contact Center Expo** - [https://www.icmi.com/events](https://www.icmi.com/events) - Contact center and customer experience conference ## Active Communities & Forums 48. **SupportDriven** - [https://supportdriven.com](https://supportdriven.com) - Slack community for support professionals (10,000+ members) 49. **Customer Service Life** - [https://www.facebook.com/groups/customerservicelife/](https://www.facebook.com/groups/customerservicelife/) - Facebook group for customer service professionals 50. **Customer Support on Reddit* [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] uccess at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community ### Forums & Discussion Platforms - **[Zendesk C [...]
[...] videos ## 🎤 Important Events & Conferences ### Major Conferences - **[CCW (Customer Contact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event - **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event - **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customerservconference.com/)** - Customer servi [...]
[...] endesk)** - Customer service insights - **[@HelpScout](https://twitter.com/helpscout)** - Support tips and content - **[@Intercom](https://twitter.com/intercom)** - Customer messaging trends - **[@CXAccelerator](https://twitter.com/CXAccelerator)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] igital.com) The largest customer contact conference globally, held annually in Las Vegas and other locations. ### **CX North America** - [https://www.cx-northamerica.com](https://www.cx-northamerica.com) Large-scale customer experience conference hosted by Forrester. ### **Support Driven Expo** - [https://supportdriven.com/expo/](https://supportdriven.com/expo/) Community-focused conference for support professionals. ### **SupportOps Summit** - [https://www.supportops.co](https://www.supportops.co) Conference focused on customer support operations and leadership. ### **CustomerSuccess Summit** - [https://www.customersuccesassummit.com](https://www.custo [...]
[...] m](https://showcase.zendesk.com) Annual user conference by Zendesk. ### **Intercom's Conversations** - [https://www.intercom.com/conversations](https://www.intercom.com/conversations) Annual conference focused on modern customer communication. ## Professional Communities ### **Support Driven** - [https://supportdriven.com](https://supportdriven.com) The largest global community for customer support professionals, 20,000+ members on Slack. ### **Customer Service Life** - [https://www.customerservicelife.com](https://www.customerservicelife.com) Community and resources for customer service professionals. ### **The Support Ops Community** - [h [...]
[...] /blog.hubspot.com/service](https://blog.hubspot.com/service) Practical tips and trends in customer service. ### **Newsletters & Blogs** **Support Ops Newsletter** - [https://www.supportops.co](https://www.supportops.co) Weekly newsletter on support operations. **The Support Driven Newsletter** - [https://supportdriven.com](https://supportdriven.com) Community-curated customer support content. **Customer Service Life Newsletter** - [https://www.customerservicelife.com](https://www.customerservicelife.com) Weekly insights for CS professionals. **Intercom Blog** - [https://www.intercom.com/blog](https://www.intercom.com/blog) Thought leadershi [...]
OpenAI ChatGPT Latest
(5 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.com) - [Qualtrics X4](https://www.qualtrics.com/x4/) (broader customer experience, often overlaps with support/experience operations) --- ## 6) Active communities & forums (where practitioners share playbooks) - [Support Driven](https://supportdriven.com) (membership community for support leaders/practitioners) - Product communities (useful for implementation and operations): - [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com) - [Servic [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] uthor/speaker) - [Annette Franz](https://annettefranz.com/) (CX/VoC, author of “Customer Understanding”) - [Jay Baer](https://www.jaybaer.com/) (customer experience + marketing, “Talk Triggers”) ## 6) Helpful communities & practical resources (learn the craft) - Practitioner communities: - [Support Driven](https://supportdriven.com/) (community + resources for support pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](h [...]
[...] anagement resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https://www.thinkhdi.com/events/conference) - Ecosystem events (useful if you specialize in a platform): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Zendesk Relate](https://relate.zendesk.com/) ## 8) Notable startups (and newer play [...]
[...] -strategy-marketing/net-promoter-system/), [Qualtrics CES](https://www.qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-slas/). 3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)). 4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/products/cxone). If you t [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] actions) (by [NICE](https://www.nice.com/)) - [Genesys Xperience](https://www.genesys.com/company/events) (by [Genesys](https://www.genesys.com/)) - [Twilio SIGNAL](https://signal.twilio.com/) (by [Twilio](https://www.twilio.com/)) --- ## Active professional communities (practitioner-heavy) - [Support Driven](https://supportdriven.com/) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) - [HDI (Help Desk Institute)](https://www.thinkhdi.com/) - [ICMI Community](https://www.icmi.com/) - Vendor communities (useful for peer solutions + templates): - [Zendesk Community](https://support.zendesk.c [...]
Google Gemini Flash (latest)
(6 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] customer contact event series. * **[Forrester CX North America](https://www.forrester.com/event/cx-north-america/):** A high-level event focused on CX data, research, and strategy. * **[Zendesk Relate](https://relate.zendesk.com):** Zendesk’s annual summit on the future of service and AI. * **[Support Driven Expo](https://www.supportdriven.com/expo):** A community-focused event for support professionals. ### 6. Active Communities and Forums Where practitioners go to share advice and best practices. * **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people working in customer support. * **[CXPA [...]
[...] te.zendesk.com):** Zendesk’s annual summit on the future of service and AI. * **[Support Driven Expo](https://www.supportdriven.com/expo):** A community-focused event for support professionals. ### 6. Active Communities and Forums Where practitioners go to share advice and best practices. * **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people working in customer support. * **[CXPA (Customer Experience Professionals Association)](https://www.cxpa.org):** A non-profit professional organization for CX practitioners. * **[The CX Lead](https://thecxlead.com):** Online community and resou [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ocused on customer service excellence. * **[Jay Baer](https://www.jaybaer.com/)**: Expert on word-of-mouth marketing and customer experience (author of *Talk Triggers*). ### 3. Reputable Training & Communities To learn the "how-to" and network with peers, these organizations are essential. * **[Support Driven](https://www.supportdriven.com/)**: The largest community for support professionals, featuring a highly active Slack channel and job board. * **[Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/)**: The global non-profit for CCXP (Certified Customer Experience Professional) certification. * **[CX Acc [...]
[...] n lead directly to job offers. * **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service. * **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: One of the world’s largest customer contact event series. * **[Support Driven Expo](https://www.supportdriven.com/expo)**: A smaller, more intimate conference focused on the tactical side of running a support team. ### 5. Notable Startups Disrupting the Space These companies are currently hiring and changing how support is provided through AI. * **[Lately](https://www.lately.ai/)**: Uses AI to learn what content [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] elate.zendesk.com) * **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences) * **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo) ### 6. Active Professional Communities * **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com) * **CX Accelerator:** A community focused on professional development in the CX space. [CX Accelerator](https://www.cxacceler [...]
[...] ervice-support-conferences) * **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo) ### 6. Active Professional Communities * **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com) * **CX Accelerator:** A community focused on professional development in the CX space. [CX Accelerator](https://www.cxaccelerator.com) * **Customer Success Collective:** Focused on the "Success" side of the post-sale experience. [Customer Success Collective](https://www.customersuccesscollecti [...]