This page provides details about Support Driven Expo (event) which was ranked #29 out of 175 in the list of brands (7 mentions (1.3% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest)) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] videos
## 🎤 Important Events & Conferences
### Major Conferences
- **[CCW (Customer Contact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event
- **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event
- **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference
- **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference
- **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking
- **[CustomerServ](https://www.customerservco [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] www.customercontactweekdigital.com)
The largest customer contact conference globally, held annually in Las Vegas and other locations.
### **CX North America** - [https://www.cx-northamerica.com](https://www.cx-northamerica.com)
Large-scale customer experience conference hosted by Forrester.
### **Support Driven Expo** - [https://supportdriven.com/expo/](https://supportdriven.com/expo/)
Community-focused conference for support professionals.
### **SupportOps Summit** - [https://www.supportops.co](https://www.supportops.co)
Conference focused on customer support operations and leadership.
### **CustomerSuccess [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] nagement resources](https://www.atlassian.com/software/jira/service-management/resources)
## 7) Important events & conferences (networking + trends)
- [Customer Contact Week (CCW)](https://www.customercontactweek.com/)
- [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo)
- [Support Driven Expo](https://supportdriven.com/expo/)
- [HDI Conference & Expo](https://www.thinkhdi.com/events/conference)
- Ecosystem events (useful if you specialize in a platform):
- [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/)
- [Zendesk Relate](https://relate.zendesk.com/)
## 8) [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ustomer contact event series.
* **[Forrester CX North America](https://www.forrester.com/event/cx-north-america/):** A high-level event focused on CX data, research, and strategy.
* **[Zendesk Relate](https://relate.zendesk.com):** Zendesk’s annual summit on the future of service and AI.
* **[Support Driven Expo](https://www.supportdriven.com/expo):** A community-focused event for support professionals.
### 6. Active Communities and Forums
Where practitioners go to share advice and best practices.
* **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people work [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] lead directly to job offers.
* **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service.
* **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: One of the world’s largest customer contact event series.
* **[Support Driven Expo](https://www.supportdriven.com/expo)**: A smaller, more intimate conference focused on the tactical side of running a support team.
### 5. Notable Startups Disrupting the Space
These companies are currently hiring and changing how support is provided through AI.
* **[Lately](https://www.lately.a [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] **Zendesk Relate:** Zendesk’s annual flagship conference. [Zendesk Relate](https://relate.zendesk.com)
* **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences)
* **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo)
### 6. Active Professional Communities
* **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com)
* * [...]
December 30, 2025
[...] late.zendesk.com)
* **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences)
* **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo)
### 6. Active Professional Communities
* **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://www.supportdriven.com)
* **CX Accelerator:** A community focused on professional development in the CX space. [C [...]