AI Mentions & Sources Report for Customer Support
This page provides details about forethought.ai (AI Tools) which was ranked #46 out of 137 in the list of sources (2 citations (0.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Ada, Forethought.
| Model | Voice | Position | Citations |
|---|---|---|---|
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| URL Path | Citations | Position |
|---|---|---|
| forethought.ai | 2 | 59.9 |
| Brand | Voice | Mentions |
|---|---|---|
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3.8% | 5 |
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0.7% | 2 |
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Refresh](https://www.freshworks.com/refresh/)** - Annual virtual conference ## 🚀 Notable Startups & Disruptors ### AI-Powered Support - **[Ada](https://www.ada.cx/)** - AI-powered customer service automation - **[Ultimate.ai](https://www.ultimate.ai/)** - Customer support automation platform - **[Forethought](https://forethought.ai/)** - AI for customer support teams - **[PolyAI](https://poly.ai/)** - Conversational AI for customer service ### Innovative Support Platforms - **[Front](https://front.com/)** - Collaborative inbox for teams - **[Kustomer](https://www.kustomer.com/)** - CRM platform built for customer service - ** [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] reamforce/) - [Zendesk Relate](https://relate.zendesk.com/) ## 8) Notable startups (and newer players) shaping modern support AI + automation, agent assist, and next-gen platforms move quickly—these are commonly discussed: - AI support agent / automation: - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Sierra](https://www.sierra.ai/) - Modern support platform / customer messaging: - [Gladly](https://www.gladly.com/) - Conversation intelligence / agent coaching: - [Observe.AI](https://www.observe.ai/) - [Cresta](https://www.cresta.com/) - [Balto](https://www.balto.ai/) # [...]