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About Shep Hyken (person)
This page provides details about Shep Hyken (person) which was ranked #9 out of 109 in the list of brands (8 mentions (6.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
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Citations from AI Responses
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] n.com/learning/)** - Customer service courses - **[Coursera](https://www.coursera.org/)** - University-level customer service courses - **[Udemy](https://www.udemy.com/)** - Practical customer support training ## 👥 Influential Experts & Thought Leaders ### Customer Support Experts to Follow - **[Shep Hyken](https://hyken.com/)** - Customer service expert, author, and speaker - **[Jeanne Bliss](https://www.customerbliss.com/)** - Customer experience executive and author - **[Jay Baer](https://www.jaybaer.com/)** - Marketing and customer experience expert - **[Annette Franz](https://www.cx-journey.com/ [...]
[...] Secrets Podcast](https://www.getsalefish.com/podcast)** - By Gabe Larsen - **[The Customer Service Revolution Podcast](https://www.dilanoconsulting.com/podcast/)** - By John DiJulius - **[Experience This!](https://www.experiencethisshow.com/)** - Customer experience show ### YouTube Channels - **[Shep Hyken](https://www.youtube.com/user/ShepHyken)** - Customer service tips - **[Myra Golden](https://www.youtube.com/c/MyraGoldenCustomerService)** - Customer service training videos ## 🎤 Important Events & Conferences ### Major Conferences - **[CCW (Customer Contact Week)](https://www.customercontactwe [...]
[...] " by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort - **["Hug Your Haters" by Jay Baer](https://www.huggyourhaters.com/)** - Handling complaints - **"Be Your Customer's Hero" by Adam Toporek** - Practical customer service advice - **["The Cult of the Customer" by Shep Hyken](https://hyken.com/books/)** - Creating customer loyalty - **"Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue" by Nick Mehta, Dan Steinman, and Lincoln Murphy** - CS fundamentals --- ## 🎯 Getting Started Checklist 1. **Join Support Driven Slack commun [...]