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About salesforce.com (Tech Companies)
This page provides details about salesforce.com (Tech Companies) which was ranked #6 out of 137 in the list of sources (7 citations (3.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Salesforce Service Cloud, Zendesk Relate, Salesforce State of Service Report.
Used by AI Models
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Pages from salesforce.com (5 links)
| URL Path | Citations | Position |
|---|---|---|
| www.salesforce.com | 0 | N/A |
| /products/service | 1 | 4 |
| /products/service-cloud/overview | 3 | 5 |
| /dreamforce | 2 | 57.1 |
| /resources/research-reports/state-of-service | 1 | 90 |
Brands Referenced By This Website (4 brands)
| Brand | Voice | Mentions |
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100% | 34 |
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7.1% | 5 |
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2.1% | 3 |
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0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
# Comprehensive Guide to Getting Into Customer Support ## 🏢 Most Trusted Brands & Industry Leaders ### Enterprise Customer Support Platforms - **[Zendesk](https://www.zendesk.com/)** - Industry-leading customer service software and support ticketing system - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities - **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software - **[Intercom](https://www.intercom.com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Ser [...]
[...] ww.idc.com/)** - Market intelligence and analysis ### Annual Reports to Follow - **[Zendesk Customer Experience Trends Report](https://www.zendesk.com/customer-experience-trends/)** - Annual CX trends - **[State of Customer Service Report](https://www.hubspot.com/state-of-service)** by HubSpot - **[Salesforce State of Service Report](https://www.salesforce.com/resources/research-reports/state-of-service/)** - Service trends and insights - **[Microsoft Global State of Customer Service Report](https://cloudblogs.microsoft.com/dynamics365/customer-service/)** - Customer service insights ## 💼 Job Boards & Career Resources ### Specialized Job Boards - **[Support Driven Jobs](https://jobs.supportdrive [...]
OpenAI ChatGPT Latest
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (useful especially for B2B/IT-style support): - **ITIL**: [AXELOS – ITIL](https://www.axelos.com/best-practice-solutions/itil) ## 2) Most-used tools & platforms to know (by category) ### Help desk / customer service platforms (ticketing + omnichannel) - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management [...]
[...] ww.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https://www.thinkhdi.com/events/conference) - Ecosystem events (useful if you specialize in a platform): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Zendesk Relate](https://relate.zendesk.com/) ## 8) Notable startups (and newer players) shaping modern support AI + automation, agent assist, and next-gen platforms move quickly—these are commonly discussed: - AI support agent / automation: - [Ada](https://www.ada.cx/) - [Forethoug [...]
Google Gemini Flash (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] standard for enterprise-level ticketing systems. * **[Intercom](https://www.intercom.com/)**: A leader in AI-driven chat and proactive customer engagement. * **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for massive corporations requiring deep CRM integration. * **[Gorgias](https://www.gorgias.com/)**: The primary helpdesk for E-commerce brands (specifically Shopify stores). ### 2. Influential Experts & Thought Leaders Following these individuals on LinkedIn or Twitter will help yo [...]
X.AI Grok (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/) - **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/) - **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service) - **Help Scout**: Email-first support with shared inbox and knowledge base tools. [Help Scout](https://www.helpscout.com/) - **LiveChat**: Real-time [...]
[...] ntact-week) - **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/) - **Shep Hyken's Customer Service Revolution**: Motivational and practical. [Customer Service Revolution](https://www.customerservicerevolution.com/) - **Dreamforce** (Salesforce): Huge service track. [Dreamforce](https://www.salesforce.com/dreamforce/) Virtual options often available; check Eventbrite [Eventbrite CX Events](https://www.eventbrite.com/d/online/customer-experience/) for more. ### Notable Startups Disrupting the Space Emerging players leveraging AI, automation, and integrations: - **Gorgias**: Ecommerce-focused helpdesk with Sh [...]