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About cmswire.com (Blogs)
This page provides details about cmswire.com (Blogs) which was ranked #44 out of 137 in the list of sources (2 citations (0.5% share)) in answers from AI models (OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: CustomerThink.
Used by AI Models
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Pages from cmswire.com (1 link)
| URL Path | Citations | Position |
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| cmswire.com | 2 | 63.2 |
Brands Referenced By This Website (1 brand)
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1.9% | 5 |
Citations from AI Responses
OpenAI ChatGPT Latest
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ation intelligence / agent coaching: - [Observe.AI](https://www.observe.ai/) - [Cresta](https://www.cresta.com/) - [Balto](https://www.balto.ai/) ## 9) Key publications & media channels to stay informed - Industry + CX publications: - [CustomerThink](https://customerthink.com/) - [CMSWire](https://www.cmswire.com/) - [CX Network](https://www.cxnetwork.com/) - Research/analyst firms (valuable when evaluating tools/strategy): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - Management-level perspective (often relevant for service leadership): - [Harvard Business [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ](https://resolvestg.com/) Funding/trends: [Crunchbase Customer Support Startups](https://www.crunchbase.com/hub/customer-support-startups). ### Key Publications and Media Channels to Stay Informed Subscribe for news, case studies, and benchmarks: - **CMSWire**: CX, digital experience coverage. [CMSWire](https://www.cmswire.com/) - **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/) - **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/) - **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blo [...]