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About atlassian.com (Tech Companies)
This page provides details about atlassian.com (Tech Companies) which was ranked #12 out of 137 in the list of sources (6 citations (2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Document360, Confluence, Jira Service Management, Qualtrics.
Used by AI Models
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Pages from atlassian.com (4 links)
| URL Path | Citations | Position |
|---|---|---|
| /software/jira/service-management | 0 | N/A |
| /software/jira/service-management/resources | 3 | 12 |
| /software/confluence | 2 | 26.6 |
| /software/statuspage | 1 | 28 |
Brands Referenced By This Website (4 brands)
| Brand | Voice | Mentions |
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19.9% | 13 |
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2% | 4 |
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1.4% | 3 |
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0.9% | 2 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] m/)** - Live chat software for sales and support - **[Crisp](https://crisp.chat/)** - Multichannel messaging platform ### Knowledge Base & Self-Service - **[Guru](https://www.getguru.com/)** - Knowledge management solution - **[Document360](https://document360.com/)** - Knowledge base software - **[Confluence](https://www.atlassian.com/software/confluence)** (by Atlassian) - Team documentation and knowledge sharing ## 📚 Essential Skills & Certifications ### Professional Certifications - **[HDI Support Center Analyst](https://www.thinkhdi.com/certification/support-center-analyst)** - Industry-recognized certification - **[ICMI Contact Center Certi [...]
[...] //www.assembled.com/)** - Workforce management for support teams - **[Swiftly](https://www.swiftly.com/)** - Support team productivity tools - **[Fullview](https://www.fullview.io/)** - Cobrowsing and session replay for support ## 🛠️ Essential Tools by Category ### Helpdesk Ticketing Systems - **[Jira Service Management](https://www.atlassian.com/software/jira/service-management)** - ITSM solution - **[ServiceNow](https://www.servicenow.com/)** - Enterprise service management - **[Kayako](https://www.kayako.com/)** - Customer service software ### Customer Feedback & Survey Tools - **[Qualtrics](https://www.qualtrics.com/)** - Experience management platform - **[SurveyMonk [...]
OpenAI ChatGPT Latest
(4 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better [...]
[...] /service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/produ [...]
[...] community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https: [...]
[...] 360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better Stack – Better Uptime / Status pages](https://betterstack.com/) ### QA, coaching, and workforce tools (bigger support orgs) - QA / scorecards: - [MaestroQA](https://www.maestroqa.com/) - [Klaus](https://klausapp.com/) - WFM / scheduling & forecasting: - [NICE](https://ww [...]