AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

Track Your AI Visibility
#{{ domain.rank }}

{{ domain.value }}

{{ formatPercent(domain.influence) }}
Share of Voice
{{ domain.linkTypeName }} Visit {{ botCount }} AI models {{ questionCount }} questions

About front.com (Developer Tools)

This page provides details about front.com (Developer Tools) which was ranked #22 out of 137 in the list of sources (3 citations (1.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Front.

#{{ domain.rank }}
Rank
{{ formatPercent(domain.influence) }}
Voice
{{ formatPosition(domain.appearanceOrder) }}
Position
{{ formatPercent(domain.mentionsAsPercent) }} ({{ domain.mentions || 0 }})
Citations

Used by AI Models

Model Voice Position Citations
{{ bot.name.charAt(0) }} {{ bot.name }} {{ getInfluenceForBot(bot.id) }} {{ getPositionForBot(bot.id) }} {{ getMentionsForBot(bot.id) }}

Pages from front.com (1 link)

URL Path Citations Position
front.com 3 14.4

Brands Referenced By This Website (2 brands)

Brand Voice Mentions
Zendesk Zendesk 100% 34
Front Front 2% 4

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] stomer service automation - **[Ultimate.ai](https://www.ultimate.ai/)** - Customer support automation platform - **[Forethought](https://forethought.ai/)** - AI for customer support teams - **[PolyAI](https://poly.ai/)** - Conversational AI for customer service ### Innovative Support Platforms - **[Front](https://front.com/)** - Collaborative inbox for teams - **[Kustomer](https://www.kustomer.com/)** - CRM platform built for customer service - **[Gladly](https://www.gladly.com/)** - Radically personal customer service platform - **[Gorgias](https://www.gorgias.com/)** - Helpdesk for e-commerce stores - **[Re:amaze](h [...]

front.com December 30, 2025

OpenAI ChatGPT Latest (1 citation)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.ta [...]

front.com December 30, 2025

X.AI Grok (latest) (1 citation)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] /4023565). ### Recommended Products and Services Essential tools for customer support pros include helpdesk software, knowledge bases, and productivity add-ons: - **Ticketing Systems**: Zendesk Sunshine (API platform) [Zendesk Sunshine](https://www.zendesk.com/platform/sunshine-platform/), Front [Front](https://front.com/). - **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/). - **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/). - **Monitoring/Surveys**: Qualtrics XM for Customer Frontlines [Qualtrics](h [...]

front.com December 30, 2025