How often is genesys.com cited by AI models?

genesys.com was cited 2 times by AI models, representing 0.7% of all source citations.

Which AI models cite genesys.com?

genesys.com is cited by 1 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is genesys.com's ranking among source domains?

genesys.com ranks #30 out of 137 source domains analyzed (with 109 brands also tracked).

What brands are associated with genesys.com?

AI models reference genesys.com when discussing brands like Intercom.

How is source ranking determined?

Sources are ranked by Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Sources appearing earlier in AI responses receive higher prominence scores.

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Share of Voice

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About genesys.com (Tech Companies)

This page provides details about genesys.com (Tech Companies) which was ranked #30 out of 137 in the list of sources (2 citations (0.7% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Intercom.

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Rank

Voice

Position

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Citations

Used by AI Models

Model	Voice	Position	Citations
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Pages from genesys.com (1 link)

URL Path	Citations	Position
/platform/genesys-cloud	2	16

Brands Referenced By This Website (1 brand)

Brand	Voice	Mentions
Intercom	23.5%	17

Citations from AI Responses

OpenAI ChatGPT Latest (2 citations)

If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.

[...] Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) - [Twilio Flex](https://www.twilio.com/flex) - SMB-friendly voice: - [Aircall](https://aircall.io/) - [RingCentral](https://www.ringcentral.com/) - [Dia [...]

genesys.com/platform/genesys-cloud December 30, 2025

[...] ud/docs/set-up-and-manage-slas/). 3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)). 4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/products/cxone). If you tell me (a) B2B SaaS vs ecommerce vs call center, (b) your region, and (c) whether you want email/chat-only or phone support too, I can narrow this into a targeted “top 10 to follow + top 5 tools to learn” list for your path. [...]