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About capterra.com (Reviews)
This page provides details about capterra.com (Reviews) which was ranked #8 out of 137 in the list of sources (3 citations (2.6% share)) in answers from AI models (OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from capterra.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| www.capterra.com | 0 | N/A |
| /customer-service-software | 3 | 31.8 |
Citations from AI Responses
OpenAI ChatGPT Latest
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] oice analytics & conversation intelligence (quality + compliance + insights) - [Observe.AI](https://www.observe.ai/) - [Balto](https://www.balto.ai/) - [Cresta](https://www.cresta.com/) ## 3) Where to research and compare tools (trusted review/compare sources) - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) - [Software Advice](https://www.softwareadvice.com/) ## 4) Reputable companies & providers (who hires, who trains, who runs support at scale) ### Major outsourcing / BPO provider [...]
Google Gemini Flash (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] usses the psychology behind customer behavior. ### 7. Comparison & Review Sites To understand which tools are best (and what companies are using), check these platforms: * **[G2 - Help Desk Category](https://www.g2.com/categories/help-desk)**: Thousands of peer reviews on support software. * **[Capterra](https://www.capterra.com/customer-service-software/)**: Useful for comparing features and pricing of support tools. * **[TrustRadius](https://www.trustradius.com/customer-service-software)**: High-quality, verified reviews for software buyers. ### 8. Key Concepts to Research * **NPS (Net Promoter Score)**: Measuring customer loyalty. * **CSAT [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] rvice (SaaS) platforms that provide ticketing, live chat, AI-powered automation, and analytics. Here are the most trusted brands and reputable providers, known for reliability, scalability, and positive reviews on sites like G2 [G2 Crowd](https://www.g2.com/categories/customer-service) and Capterra [Capterra](https://www.capterra.com/customer-service-software/): - **Zendesk**: A leader in omnichannel support with ticketing, AI bots, and self-service. [Zendesk](https://www.zendesk.com/) - **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-softw [...]