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About usepylon.com (Tech Companies)
This page provides details about usepylon.com (Tech Companies) which was ranked #70 out of 137 in the list of sources (8 citations (0.2% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Kayako, Qualtrics.
Used by AI Models
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Pages from usepylon.com (1 link)
| URL Path | Citations | Position |
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| /blog/50-customer-support-statistics-trends-for-2025 | 8 | 10 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(5 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ms like those from Slack/Textmagic for live chat/email/phone.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service)[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of [...]
[...] mer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call ce [...]
[...] companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call centers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Influential [...]
[...] ndesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call centers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Influential Experts and Reviewers No specific individual experts named in sources, but follow industry analysts via **Qualtrics** (CX surveys) and **The CX Lead** (outsourcing reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-custo [...]
[...] dge bases/FAQs from Slack/IKEA for self-service best practices.[Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) - Stats/trends from **Pylon** (50+ 2025 insights) and **Kayako/Invesp** reports on channel satisfaction.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) - Convin's AI feedback systems for agent improvement.[Best and Worst Customer Service Companies in 2025 - Convin](https://convin.ai/blog/worst-customer-service) ### Important Events and Conferences Sources lack specific 2025 events; monitor CX leaders like Zendesk for announcements on AI/automati [...]