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About trustradius.com (Reviews)
This page provides details about trustradius.com (Reviews) which was ranked #25 out of 137 in the list of sources (3 citations (1% share)) in answers from AI models (OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from trustradius.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| trustradius.com | 0 | N/A |
| www.trustradius.com | 1 | 24 |
| /customer-service-software | 2 | 33.5 |
Citations from AI Responses
OpenAI ChatGPT Latest
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (quality + compliance + insights) - [Observe.AI](https://www.observe.ai/) - [Balto](https://www.balto.ai/) - [Cresta](https://www.cresta.com/) ## 3) Where to research and compare tools (trusted review/compare sources) - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) - [Software Advice](https://www.softwareadvice.com/) ## 4) Reputable companies & providers (who hires, who trains, who runs support at scale) ### Major outsourcing / BPO providers (common career entry points) - [Teleperformanc [...]
Google Gemini Flash (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] es are using), check these platforms: * **[G2 - Help Desk Category](https://www.g2.com/categories/help-desk)**: Thousands of peer reviews on support software. * **[Capterra](https://www.capterra.com/customer-service-software/)**: Useful for comparing features and pricing of support tools. * **[TrustRadius](https://www.trustradius.com/customer-service-software)**: High-quality, verified reviews for software buyers. ### 8. Key Concepts to Research * **NPS (Net Promoter Score)**: Measuring customer loyalty. * **CSAT (Customer Satisfaction Score)**: Measuring short-term happiness. * **SLA (Service Level Agreement)**: The promised response time to a c [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] /www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/). - **Claire Suellentrop**: InSupport co-founder, focuses on support operations. [Claire Suellentrop](https://www.linkedin.com/in/clairesuellentrop/). Reviewers: Follow G2 reviewers or TrustRadius [TrustRadius](https://www.trustradius.com/categories/customer-service) experts. ### Helpful Communities and Resources Join these for networking, job hunting, advice, and skill-building: - **Support Driven**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/) - **Reddit r/customerservice**: Discussions on da [...]