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About icmi.com (Academic)
This page provides details about icmi.com (Academic) which was ranked #36 out of 137 in the list of sources (5 citations (0.6% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: ICMI Contact Center Certification, ICMI Contact Center Expo.
Used by AI Models
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Pages from icmi.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| icmi.com | 1 | 16 |
| /conference | 2 | 39.8 |
| /contact-center-expo | 2 | 46 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
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0.7% | 2 |
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0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] er contact event - **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event - **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customerservconference.com/)** - Customer service conference - **[The Forrester CX Summit](https://www.forrester.com/event/cx/)** - Customer experience strategy ### Virtual Events - **[CX Network Virtual Events](https://www.cxnet [...]
[...] an.com/software/confluence)** (by Atlassian) - Team documentation and knowledge sharing ## 📚 Essential Skills & Certifications ### Professional Certifications - **[HDI Support Center Analyst](https://www.thinkhdi.com/certification/support-center-analyst)** - Industry-recognized certification - **[ICMI Contact Center Certification](https://www.icmi.com/certification)** - Professional development for contact center professionals - **[SupportOps Certified Professional](https://www.supportops.co/)** - Emerging certification for support operations - **[Zendesk Certification](https://training.zendesk.com/learn/learning_plan/view/38/support-admin-learning-path)** - [...]
OpenAI ChatGPT Latest
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] [Teleperformance](https://www.teleperformance.com/) - [Concentrix](https://www.concentrix.com/) - [TTEC](https://www.ttec.com/) - [Foundever](https://foundever.com/) - [Alorica](https://www.alorica.com/) ### Professional associations & training bodies (credibility signals on a resume) - [ICMI](https://www.icmi.com/) (contact center training, resources, events) - [HDI](https://www.thinkhdi.com/) (support/service management community + events) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) ## 5) Influential experts, authors, and voices to follow - [Shep Hyken](https://hyk [...]
[...] Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https://www.thinkhdi.com/events/conference) - Ecosystem events (useful if you specialize in a platform): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Zendesk Relate](https://rel [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] titute/). Certifications: HDI Support Center Analyst [HDI](https://www.thinkhdi.com/training/certification/sca-hdi.aspx). ### Important Events and Conferences Attend these for learning, networking, and job opportunities: - **ICMI Global Contact Center Conference**: Focus on operations and tech. [ICMI Conference](https://www.icmi.com/conference/) - **Customer Contact Week (CCW)**: Largest CX event with executive keynotes. [Customer Contact Week](https://www.customerexperienceupdate.com/customer-contact-week) - **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/) - **Shep Hyken's Customer Service Revolution** [...]