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About convinceandconvert.com (News Media)
This page provides details about convinceandconvert.com (News Media) which was ranked #142 out of 230 in the list of sources (3 citations (0% share)) in answers from AI models (X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Jay Baer, Hug Your Haters.
Used by AI Models
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Pages from convinceandconvert.com (1 link)
| URL Path | Citations | Position |
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| convinceandconvert.com | 3 | 40 |
Brands Referenced By This Website (2 brands)
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2.1% | 10 |
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0% | 3 |
Citations from AI Responses
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Famer. - **[Jeanne Bliss](https://jeannebliss.com/)**: "Chief Customer Officer" pioneer; co-founder [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/). - **[Des Traynor](https://www.intercom.com/team/des-traynor)**: Intercom co-founder; expert on product-led support. - **[Jay Baer](https://www.convinceandconvert.com/)**: Author "Hug Your Haters"; consults on response strategies. - **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer. Follow via [CX Network's experts list](https://www.cxnetwork.com/cx-experts). ### Promising Startups and New Market Entrants Emerg [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] **Shep Hyken**: Bestselling author, speaker on "Amaze Every Customer." [Shep Hyken](https://www.hyken.com/) - **Jeanne Bliss**: CX pioneer, author of "Chief Customer Officer 2.0." [Jeanne Bliss](https://jeannebliss.com/) - **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/) - **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/). - **Claire Suellentrop**: InSupport co-founder, focuses on support operations. [Claire Su [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ooks, podcasts, and keynotes: - **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/). - **Jeanne Bliss**: Pioneer of customer experience leadership. [Jeanne Bliss](https://jeannebliss.com/). - **Jay Baer**: Focuses on customer retention/happiness. [Convince & Convert](https://www.convinceandconvert.com/). - **Annette Franz**: CX metrics and culture expert. [CX Journey Blog](https://cx-journey.com/). - **Adam Toporek**: Practical support ops advice. [Customers That Stick](https://customersthatstick.com/). ### Emerging Startups and Trends **Trends** (2024 focus): - AI agents/chatbots for 24/7 autom [...]