This page provides details about Jay Baer (person) which was ranked #23 out of 175 in the list of brands (10 mentions (2.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] stry Experts & Thought Leaders
### Individuals
34. **Shep Hyken** - [https://hyken.com](https://hyken.com)
- Customer service expert and keynote speaker
35. **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.com)
- Customer experience executive and author
36. **Jay Baer** - [https://www.jaybaer.com](https://www.jaybaer.com)
- Customer experience strategist and author of "Hug Your Haters"
37. **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com)
- Customer service expert and author
38. **Annette Franz** - [https://www.cx-journey.co [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] l customer support training
## 👥 Influential Experts & Thought Leaders
### Customer Support Experts to Follow
- **[Shep Hyken](https://hyken.com/)** - Customer service expert, author, and speaker
- **[Jeanne Bliss](https://www.customerbliss.com/)** - Customer experience executive and author
- **[Jay Baer](https://www.jaybaer.com/)** - Marketing and customer experience expert
- **[Annette Franz](https://www.cx-journey.com/)** - Customer experience consultant and author
- **[Adam Toporek](https://adamtoporek.com/)** - CX expert and author of "Be Your Customer's Hero"
- **[Dan Gingiss](https://danging [...]
December 30, 2025
[...] ut
- **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights
## 🎓 Books to Read
### Must-Read Books
- **["The Effortless Experience" by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort
- **["Hug Your Haters" by Jay Baer](https://www.huggyourhaters.com/)** - Handling complaints
- **"Be Your Customer's Hero" by Adam Toporek** - Practical customer service advice
- **["The Cult of the Customer" by Shep Hyken](https://hyken.com/books/)** - Creating customer loyalty
- **"Customer Success: How Innovative Companies Are Re [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] eynote speaker, and bestselling author.
* **[Jeanne Bliss](https://customerbliss.com/)**: Known as the "Godmother of CX," she pioneered the role of the Chief Customer Officer.
* **[Bill Quiseng](https://billquiseng.com/)**: An award-winning speaker focused on customer service excellence.
* **[Jay Baer](https://www.jaybaer.com/)**: Expert on word-of-mouth marketing and customer experience (author of *Talk Triggers*).
### 3. Reputable Training & Communities
To learn the "how-to" and network with peers, these organizations are essential.
* **[Support Driven](https://www.supportdriven.com/)**: Th [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ice-support)
### 4. Influential Figures and Thought Leaders
* **Shep Hyken:** Customer service expert and author of *The Amazement Revolution*. [Hyken.com](https://hyken.com)
* **Jeanne Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com)
* **Jay Baer:** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com)
* **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew Patterson on LinkedIn](https://www.linkedin.com/in/mathewpatterson/)
### 5. Major Conferences and Events
* * [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Famer.
- **[Jeanne Bliss](https://jeannebliss.com/)**: "Chief Customer Officer" pioneer; co-founder [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/).
- **[Des Traynor](https://www.intercom.com/team/des-traynor)**: Intercom co-founder; expert on product-led support.
- **[Jay Baer](https://www.convinceandconvert.com/)**: Author "Hug Your Haters"; consults on response strategies.
- **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer.
Follow via [CX Network's experts list](https://www.cxnetwork.com/cx-experts).
### Promising S [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] hts on CX (Customer Experience) trends, best practices, and leadership:
- **Shep Hyken**: Bestselling author, speaker on "Amaze Every Customer." [Shep Hyken](https://www.hyken.com/)
- **Jeanne Bliss**: CX pioneer, author of "Chief Customer Officer 2.0." [Jeanne Bliss](https://jeannebliss.com/)
- **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/)
- **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blo [...]
December 30, 2025
[...] *Shep Hyken**: Bestselling author, speaker on "Amaze Every Customer." [Shep Hyken](https://www.hyken.com/)
- **Jeanne Bliss**: CX pioneer, author of "Chief Customer Officer 2.0." [Jeanne Bliss](https://jeannebliss.com/)
- **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/)
- **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/).
- **Claire Suellentrop**: InSupport co-founder, focu [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] and Thought Leaders
Key voices shaping strategy via books, podcasts, and keynotes:
- **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/).
- **Jeanne Bliss**: Pioneer of customer experience leadership. [Jeanne Bliss](https://jeannebliss.com/).
- **Jay Baer**: Focuses on customer retention/happiness. [Convince & Convert](https://www.convinceandconvert.com/).
- **Annette Franz**: CX metrics and culture expert. [CX Journey Blog](https://cx-journey.com/).
- **Adam Toporek**: Practical support ops advice. [Customers That Stick](https://customersthatstick. [...]