{{ domain.value }}
About jaybaer.com (Blogs)
This page provides details about jaybaer.com (Blogs) which was ranked #34 out of 230 in the list of sources (5 citations (0.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Jay Baer.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from jaybaer.com (1 link)
| URL Path | Citations | Position |
|---|---|---|
| jaybaer.com | 5 | 55.8 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
|---|---|---|
|
|
2.1% | 10 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] & Thought Leaders ### Individuals 34. **Shep Hyken** - [https://hyken.com](https://hyken.com) - Customer service expert and keynote speaker 35. **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.com) - Customer experience executive and author 36. **Jay Baer** - [https://www.jaybaer.com](https://www.jaybaer.com) - Customer experience strategist and author of "Hug Your Haters" 37. **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com) - Customer service expert and author 38. **Annette Franz** - [https://www.cx-journey.com](https://www.cx-journey.com) - Customer experien [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] al customer support training ## 👥 Influential Experts & Thought Leaders ### Customer Support Experts to Follow - **[Shep Hyken](https://hyken.com/)** - Customer service expert, author, and speaker - **[Jeanne Bliss](https://www.customerbliss.com/)** - Customer experience executive and author - **[Jay Baer](https://www.jaybaer.com/)** - Marketing and customer experience expert - **[Annette Franz](https://www.cx-journey.com/)** - Customer experience consultant and author - **[Adam Toporek](https://adamtoporek.com/)** - CX expert and author of "Be Your Customer's Hero" - **[Dan Gingiss](https://dangingiss.com/)** - Customer exp [...]
OpenAI ChatGPT Latest
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] om/) (service training, customer service operations) - [Jeanne Bliss](https://www.jeannebliss.com/) (customer experience leadership) - [Blake Morgan](https://www.blakemorgan.com/) (CX author/speaker) - [Annette Franz](https://annettefranz.com/) (CX/VoC, author of “Customer Understanding”) - [Jay Baer](https://www.jaybaer.com/) (customer experience + marketing, “Talk Triggers”) ## 6) Helpful communities & practical resources (learn the craft) - Practitioner communities: - [Support Driven](https://supportdriven.com/) (community + resources for support pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as [...]
Google Gemini Flash (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] keynote speaker, and bestselling author. * **[Jeanne Bliss](https://customerbliss.com/)**: Known as the "Godmother of CX," she pioneered the role of the Chief Customer Officer. * **[Bill Quiseng](https://billquiseng.com/)**: An award-winning speaker focused on customer service excellence. * **[Jay Baer](https://www.jaybaer.com/)**: Expert on word-of-mouth marketing and customer experience (author of *Talk Triggers*). ### 3. Reputable Training & Communities To learn the "how-to" and network with peers, these organizations are essential. * **[Support Driven](https://www.supportdriven.com/)**: The largest community for su [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Hyken:** Customer service expert and author of *The Amazement Revolution*. [Hyken.com](https://hyken.com) * **Jeanne Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com) * **Jay Baer:** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com) * **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew Patterson on LinkedIn](https://www.linkedin.com/in/mathewpatterson/) ### 5. Major Conferences and Events * **Customer Contact Week (CCW):** The world’s largest customer contact event series. [CCW Digital](htt [...]