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About cx-journey.com (Blogs)
This page provides details about cx-journey.com (Blogs) which was ranked #54 out of 230 in the list of sources (5 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Ada, Annette Franz, Be Your Customer's Hero.
Used by AI Models
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Pages from cx-journey.com (1 link)
| URL Path | Citations | Position |
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| cx-journey.com | 5 | 79.5 |
Brands Referenced By This Website (3 brands)
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4.1% | 18 |
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0.7% | 6 |
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0% | 3 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] and author 36. **Jay Baer** - [https://www.jaybaer.com](https://www.jaybaer.com) - Customer experience strategist and author of "Hug Your Haters" 37. **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com) - Customer service expert and author 38. **Annette Franz** - [https://www.cx-journey.com](https://www.cx-journey.com) - Customer experience consultant and author 39. **Blake Morgan** - [https://www.blakemichellemorgan.com](https://www.blakemichellemorgan.com) - Customer experience futurist 40. **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com) - Customer experience coach ## [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] r Support Experts to Follow - **[Shep Hyken](https://hyken.com/)** - Customer service expert, author, and speaker - **[Jeanne Bliss](https://www.customerbliss.com/)** - Customer experience executive and author - **[Jay Baer](https://www.jaybaer.com/)** - Marketing and customer experience expert - **[Annette Franz](https://www.cx-journey.com/)** - Customer experience consultant and author - **[Adam Toporek](https://adamtoporek.com/)** - CX expert and author of "Be Your Customer's Hero" - **[Dan Gingiss](https://dangingiss.com/)** - Customer experience speaker and author ### LinkedIn Influencers - **[Blake Morgan](https://www.linkedin.c [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ken.com](https://hyken.com) Customer service expert, speaker, and New York Times bestselling author. Regular contributor on Forbes. ### **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com) CX expert, speaker, and author of "Be Your Customer's Hero" ### **Annette Franz** - [https://www.cx-journey.com](https://www.cx-journey.com) Customer experience thought leader, founder and CEO of CX Journey Inc., author of "Built to Win" ### **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com) Customer experience consultant and author, influential blogger ### **Jeanne Bliss** - [https://www.customerbliss.com](ht [...]
OpenAI ChatGPT Latest
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] gnized experts & thought leaders (practitioner education, strategy) A few widely recognized voices in customer service/customer experience content and training: - [Shep Hyken](https://hyken.com) - [Jeanne Bliss](https://www.jeannebliss.com) - [Jeff Toister](https://www.toistersolutions.com) - [Annette Franz](https://www.cx-journey.com) - [Blake Morgan](https://www.blakemorgan.com) Industry research/analyst organizations that frequently cover customer support tooling and practices: - [Gartner](https://www.gartner.com) - [Forrester](https://www.forrester.com) - [TSIA (Technology & Services Industry Association)](https://www [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] yken](https://hyken.com/). - **Jeanne Bliss**: Pioneer of customer experience leadership. [Jeanne Bliss](https://jeannebliss.com/). - **Jay Baer**: Focuses on customer retention/happiness. [Convince & Convert](https://www.convinceandconvert.com/). - **Annette Franz**: CX metrics and culture expert. [CX Journey Blog](https://cx-journey.com/). - **Adam Toporek**: Practical support ops advice. [Customers That Stick](https://customersthatstick.com/). ### Emerging Startups and Trends **Trends** (2024 focus): - AI agents/chatbots for 24/7 automation (reducing live agent needs by 30-50%, per Gartner). - Omnichannel unification (voice, chat [...]