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About Be Your Customer's Hero (product)
This page provides details about Be Your Customer's Hero (product) which was ranked #96 out of 175 in the list of brands (3 mentions (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 2 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
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Citations from AI Responses
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] * - Customer experience executive and author - **[Jay Baer](https://www.jaybaer.com/)** - Marketing and customer experience expert - **[Annette Franz](https://www.cx-journey.com/)** - Customer experience consultant and author - **[Adam Toporek](https://adamtoporek.com/)** - CX expert and author of "Be Your Customer's Hero" - **[Dan Gingiss](https://dangingiss.com/)** - Customer experience speaker and author ### LinkedIn Influencers - **[Blake Morgan](https://www.linkedin.com/in/blakemichellemorgan/)** - Customer experience futurist - **[Adrian Swinscoe](https://www.linkedin.com/in/adrianswinscoe/)** - Customer expe [...]
[...] cribe/)** - Product and support insights ## 🎓 Books to Read ### Must-Read Books - **["The Effortless Experience" by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort - **["Hug Your Haters" by Jay Baer](https://www.huggyourhaters.com/)** - Handling complaints - **"Be Your Customer's Hero" by Adam Toporek** - Practical customer service advice - **["The Cult of the Customer" by Shep Hyken](https://hyken.com/books/)** - Creating customer loyalty - **"Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue" by Nick Mehta, Dan Steinman, and Lincoln Mu [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Thought Leaders ### **Shep Hyken** - [https://hyken.com](https://hyken.com) Customer service expert, speaker, and New York Times bestselling author. Regular contributor on Forbes. ### **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com) CX expert, speaker, and author of "Be Your Customer's Hero" ### **Annette Franz** - [https://www.cx-journey.com](https://www.cx-journey.com) Customer experience thought leader, founder and CEO of CX Journey Inc., author of "Built to Win" ### **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com) Customer experience consultant and auth [...]