AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About dimensiondata.com (Tech Companies)

This page provides details about dimensiondata.com (Tech Companies) which was ranked #166 out of 230 in the list of sources (2 citations (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 2 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Dimension Data Global Customer Experience Benchmarking Report, Dimension Data Global Contact Centre Benchmarking Report.

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Used by AI Models

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Pages from dimensiondata.com (1 link)

URL Path Citations Position
dimensiondata.com 2 134

Citations from AI Responses

Anthropic Claude Sonnet (latest) (2 citations)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] mer-service-support) - Research and insights on customer service technology 64. **Forrester Customer Service Research** - [https://www.forrester.com/bold](https://www.forrester.com/bold) - Industry analysis and trends 65. **Dimension Data Global Customer Experience Benchmarking Report** - [https://www.dimensiondata.com](https://www.dimensiondata.com) - Annual CX benchmarking study ### Podcasts 66. **The Customer Service Revolution** - [https://www.customerservicerevolution.com](https://www.customerservicerevolution.com) - Podcast by John DiJulius 67. **The Overwhelmed Brain (Customer Service episodes)** - [https://theoverwhelmedbrai [...]

dimensiondata.com December 30, 2025

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] firm covering CS technology. **Forrester Customer Service Research** - [https://www.forrester.com/bold/customer-service/](https://www.forrester.com/bold/customer-service/) In-depth research on customer service trends and technologies. **Dimension Data Global Contact Centre Benchmarking Report** - [https://www.dimensiondata.com](https://www.dimensiondata.com) Annual industry benchmarking study. **HubSpot Customer Service Blog** - [https://blog.hubspot.com/service](https://blog.hubspot.com/service) Practical tips and trends in customer service. ### **Newsletters & Blogs** **Support Ops Newsletter** - [https://www.supportops.co](https://www.supportops [...]

dimensiondata.com December 30, 2025