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About Dimension Data Global Contact Centre Benchmarking Report (product)
This page provides details about Dimension Data Global Contact Centre Benchmarking Report (product) which was ranked #167 out of 175 in the list of brands (1 mention (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
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Citations from AI Responses
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] m/en/customer-service-support) Leading research and advisory firm covering CS technology. **Forrester Customer Service Research** - [https://www.forrester.com/bold/customer-service/](https://www.forrester.com/bold/customer-service/) In-depth research on customer service trends and technologies. **Dimension Data Global Contact Centre Benchmarking Report** - [https://www.dimensiondata.com](https://www.dimensiondata.com) Annual industry benchmarking study. **HubSpot Customer Service Blog** - [https://blog.hubspot.com/service](https://blog.hubspot.com/service) Practical tips and trends in customer service. ### **Newsletters & Blogs** **Support Ops [...]