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About gartner.com (Tech Companies)
This page provides details about gartner.com (Tech Companies) which was ranked #8 out of 230 in the list of sources (24 citations (2.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Gartner Customer Service & Support, Gartner Customer Service Research, Gartner Customer Service & Support Research.
Used by AI Models
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Pages from gartner.com (12 links)
| URL Path | Citations | Position |
|---|---|---|
| /en/customer-service-support | 0 | N/A |
| gartner.com | 0 | N/A |
| /reviews/market/crm-customer-engagement-center | 1 | 3 |
| /en/documents/4023565 | 1 | 18 |
| /en/documents/4023452 | 1 | 29 |
| /reviews/home | 3 | 32 |
| /en/conferences/hub/customer-service-support-conferences | 1 | 39 |
| /reviews/market/it-service-support-management-tools | 1 | 53 |
| /en/customer-service-support/trends/customer-service-trends | 13 | 62.6 |
| /en/digital-markets | 1 | 84 |
| /en/conferences/na/customer-service-support-us | 1 | 127 |
| /en/insights | 1 | 134 |
Brands Referenced By This Website (3 brands)
| Brand | Voice | Mentions |
|---|---|---|
| Gartner Customer Service & Support | 1.1% | 5 |
| Gartner Customer Service Research | 0% | 1 |
| Gartner Customer Service & Support Research | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] mer.com) - Customer experience and service news 62. **Customer Experience Magazine** - [https://www.customerexperiencemagazine.com](https://www.customerexperiencemagazine.com) - Digital publication focused on CX ### Industry Research & Reports 63. **Gartner Customer Service & Support** - [https://www.gartner.com/en/customer-service-support](https://www.gartner.com/en/customer-service-support) - Research and insights on customer service technology 64. **Forrester Customer Service Research** - [https://www.forrester.com/bold](https://www.forrester.com/bold) - Industry analysis and trends 65. **Dimension Data Global Customer Experience Benchmarking Report** - [https://www.dimens [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] stem for support teams - **[Talkdesk](https://www.talkdesk.com/)** - Cloud contact center - **[Five9](https://www.five9.com/)** - Cloud contact center software - **[Dialpad](https://www.dialpad.com/)** - Business phone system with AI ## 📊 Research & Industry Reports ### Market Research Firms - **[Gartner Customer Service Research](https://www.gartner.com/en/customer-service-support)** - Magic quadrants and industry analysis - **[Forrester Customer Service Research](https://www.forrester.com/research/customer-service/)** - CX research and reports - **[IDC](https://www.idc.com/)** - Market intelligence and analysis ### Annual Reports to Follow - **[Zendesk Customer Experience [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Magazine and online resource for contact center professionals. **ICMI Blog** - [https://www.icmi.com/resources/blog](https://www.icmi.com/resources/blog) Thought leadership and best practices for contact centers. ### **Research & Analysis Firms** **Gartner Customer Service & Support Research** - [https://www.gartner.com/en/customer-service-support](https://www.gartner.com/en/customer-service-support) Leading research and advisory firm covering CS technology. **Forrester Customer Service Research** - [https://www.forrester.com/bold/customer-service/](https://www.forrester.com/bold/customer-service/) In-depth research on customer service trends and technologies. **Dimension Data Global Contact [...]
OpenAI ChatGPT Latest
(11 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] .com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/) For software comparisons/reviews (widely used during evaluation): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) (part of [Gartner Digital Markets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](ht [...]
[...] eu/)) --- ## Major conferences & events (where the industry meets) - [Customer Contact Week (CCW) Las Vegas](https://www.customercontactweek.com/events-customer-contact-week) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https:// [...]
[...] om/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/)) - [Gartner Insights](https://www.gartner.com/en/insights) (by [Gartner](https://www.gartner.com/)) - [Forrester Blogs](https://www.forrester.com/blogs/) (by [Forrester](https://www.forrester.com/)) - Broader management coverage that often influences support strategy: - [Harvard Business Review](https://hbr.org/) --- If you tell me your context (B [...]
[...] //aws.amazon.com/connect/) For software comparisons/reviews (widely used during evaluation): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) (part of [Gartner Digital Markets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Aisera](https://aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://ww [...]
[...] www.mattdixon.org/) (author known for “effort” framing; see book source: [The Effortless Experience (Portfolio/Penguin)](https://www.penguinrandomhouse.com/books/214451/the-effortless-experience-by-matthew-dixon-karen-freeman-and-nick-toman/)) Analyst firms that strongly shape enterprise buying: - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) --- ## Emerging trends shaping the industry right now 1) **AI copilots for agents** (drafting replies, summarizing, routing, knowledge suggestions) and **agentic automation** (AI handling full resolutions with guardrails). (Concept: [Generative artific [...]
[...] www.customercontactweek.com/events-customer-contact-week) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](h [...]
[...] Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/)) - [Gartner Insights](https://www.gartner.com/en/insights) (by [Gartner](https://www.gartner.com/)) - [Forrester Blogs](https://www.forrester.com/blogs/) (by [Forrester](https://www.forrester.com/)) - Broader management coverage that often influences support strategy: - [Harvard Business Review](https://hbr.org/) --- If you tell me your context (B2B vs B2C, channels: voice/chat/email, t [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (customer, not ticket, as the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.com) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### B) Live chat, in-app messaging, and conversational support - [Intercom](https://www.intercom.com) – in-app messaging, automation, help center, and support workflows - [Crisp](https://crisp.chat) – SMB-friendly chat + shared inbox - [Tidio](https://www.tidio.com) – chat + automation, [...]
[...] - [Jeanne Bliss](https://www.jeannebliss.com) - [Jeff Toister](https://www.toistersolutions.com) - [Annette Franz](https://www.cx-journey.com) - [Blake Morgan](https://www.blakemorgan.com) Industry research/analyst organizations that frequently cover customer support tooling and practices: - [Gartner](https://www.gartner.com) - [Forrester](https://www.forrester.com) - [TSIA (Technology & Services Industry Association)](https://www.tsia.com) --- ## 4) Promising startups / newer entrants to watch (examples) Depending on your niche (ecommerce, SaaS, automation), these are often evaluated alongside the “big suites”: [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ](https://www.observe.ai/) - [Balto](https://www.balto.ai/) - [Cresta](https://www.cresta.com/) ## 3) Where to research and compare tools (trusted review/compare sources) - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) - [Software Advice](https://www.softwareadvice.com/) ## 4) Reputable companies & providers (who hires, who trains, who runs support at scale) ### Major outsourcing / BPO providers (common career entry points) - [Teleperformance](https://www.teleperformance.com/) - [Concentrix](https://www. [...]
[...] ## 9) Key publications & media channels to stay informed - Industry + CX publications: - [CustomerThink](https://customerthink.com/) - [CMSWire](https://www.cmswire.com/) - [CX Network](https://www.cxnetwork.com/) - Research/analyst firms (valuable when evaluating tools/strategy): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - Management-level perspective (often relevant for service leadership): - [Harvard Business Review](https://hbr.org/) --- ## 10) A simple “what to learn first” path (if you’re entering the field) 1) Learn ticketing fundamentals + writing skills [...]
Google Gemini Flash (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] * **[G2 - Help Desk Software Category](https://www.g2.com/categories/help-desk):** User reviews and rankings for support tools. * **[Capterra - Customer Service Software](https://www.capterra.com/customer-service-software/):** Comprehensive software listings and side-by-side comparisons. * **[Gartner Peer Insights](https://www.gartner.com/reviews/market/it-service-support-management-tools):** Enterprise-level reviews for IT and support management software. [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] he world’s largest customer contact event series. [CCW Digital](https://www.customercontactweek.com) * **Zendesk Relate:** Zendesk’s annual flagship conference. [Zendesk Relate](https://relate.zendesk.com) * **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences) * **Support Driven Expo:** A community-focused event for frontline managers and leaders. [Support Driven Expo](https://www.supportdriven.com/expo) ### 6. Active Professional Communities * **Support Driven:** The most active Slack community for support professionals. [Support Driven](https://w [...]
[...] ethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that connects customer support directly to product development. [DevRev](https://devrev.ai) * **Trends to Watch:** "Proactive Support" (contacting customers before they report an issue) and "Hyper-personalization" using LLMs. [Gartner CX Trends](https://www.gartner.com/en/customer-service-support) ### 4. Influential Figures and Thought Leaders * **Shep Hyken:** Customer service expert and author of *The Amazement Revolution*. [Hyken.com](https://hyken.com) * **Jeanne Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com) * **Jay Baer:** [...]
X.AI Grok (latest)
(7 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] platforms offering ticketing, live chat, AI chatbots, knowledge bases, and omnichannel support. According to reviews on [G2's Customer Service category](https://www.g2.com/categories/customer-service), [Capterra's Customer Service Software](https://www.capterra.com/customer-service-software/), and [Gartner's CRM Customer Engagement Center Magic Quadrant](https://www.gartner.com/reviews/market/crm-customer-engagement-center), top products include: - **[Zendesk](https://www.zendesk.com/)**: Comprehensive suite with AI-powered bots (Answer Bot), ticketing, and analytics; leader in G2 and Gartner. - **[Intercom](https://www.intercom.com/)**: Focuses on conversational support, Fin AI agent, and product tours; excels in p [...]
[...] CustomerThink](https://customerthink.com/)**: Blogs, articles on CX strategy. - **[CMSWire](https://www.cmswire.com/customer-experience/)**: Digital CX trends. - **[Forrester Blogs - Customer Service](https://www.forrester.com/blogs/category/customer-service/)**: Analyst insights, Wave reports. - **[Gartner Customer Service](https://www.gartner.com/en/customer-service-support)**: Peer Insights, Hype Cycles. - **[ NICE CXone Resources](https://www.nice.com/resources)**: Reports (formerly inContact). - Podcasts: [The CX Cast](https://cxcast.podbean.com/), [Experience Makers](https://www.deloitte.com/us/en/services/consulting/podcasts/experience-makers.html). For benchmar [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] il-first support with shared inbox and knowledge base tools. [Help Scout](https://www.helpscout.com/) - **LiveChat**: Real-time chat software with analytics. [LiveChat](https://www.livechat.com/) For comparisons: [G2 Customer Service Grid Report](https://www.g2.com/categories/customer-service) and [Gartner Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4023565). ### Recommended Products and Services Essential tools for customer support pros include helpdesk software, knowledge bases, and productivity add-ons: - **Ticketing Systems**: Zendesk Sunshine (API platform) [Zendesk Sunshine](https://www.zendesk.com/platform/sunshine-platform/), Front [Front]( [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Genesys Cloud CX**: Cloud contact center for voice/AI routing. [Genesys](https://www.genesys.com/). - **ServiceNow Customer Service Management**: ITIL-aligned for enterprise workflows. [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html). **Analyst Validation**: - [Gartner Magic Quadrant for CRM Customer Engagement Center 2023](https://www.gartner.com/en/documents/4023452) (leaders: Salesforce, Microsoft Dynamics 365, Genesys, NICE). - [Forrester Wave: Customer Service Solutions 2023](https://www.forrester.com/report/the-forrester-wave-tm-customer-service-solutions-q4-2023/RES179904) (leaders: Genesys, Salesforce, NICE). - Review platforms: [G2 Grid](https://www.g2. [...]
[...] vice software market is projected to grow significantly, driven by AI integration, omnichannel support, and self-service demands. Key source for market insights: [G2 Customer Service Management Category](https://www.g2.com/categories/customer-service-management) (leaderboard based on user reviews); [Gartner Customer Service & Support](https://www.gartner.com/en/customer-service-support) (analyst reports); [Statista Customer Service Software Market](https://www.statista.com/outlook/tmo/software/enterprise-software/customer-service-software/worldwide). ### Dominant Market Leaders and Brands, Key Companies, and Providers The industry is led by established SaaS platforms offering ti [...]
[...] s. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartner Trends in Customer Service 2024](https://www.gartner.com/en/customer-service-support/trends/customer-service-trends); [CB Insights Customer Service Startups](https://www.cbinsights.com/research/customer-service-startups/). ### Major Conferences and Events Annual events for networking and trends: - **Customer Contact Week (CCW)**: Largest contact center event. [CCW Las Vegas 2024](https://lasvegas.customercontac [...]
[...] k](https://customerthink.com/). - **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/). - **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://www.helpscout.com/blog/). - **Analyst Sites**: [Gartner Customer Service](https://www.gartner.com/en/customer-service-support), [Forrester CX](https://www.forrester.com/customer-experience/). This snapshot is based on 2024 data from the linked sources; the industry evolves rapidly with AI advancements. For real-time updates, check G2 or Gartner Peer Insights. [...]