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About icmi.com (Academic)
This page provides details about icmi.com (Academic) which was ranked #24 out of 230 in the list of sources (18 citations (1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: ICMI Contact Center Expo, ICMI Contact Center Certification, r/CustomerService, CustomerServ, ICMI +1 more.
Used by AI Models
| Model | Voice | Position | Citations |
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from icmi.com (8 links)
| URL Path | Citations | Position |
|---|---|---|
| icmi.com | 0 | N/A |
| /Events | 0 | N/A |
| /resources | 0 | N/A |
| /contact-center-expo | 8 | 71.1 |
| /conference | 2 | 79.7 |
| /events | 3 | 81.8 |
| /resources/blog | 3 | 119.7 |
| www.icmi.com | 2 | 122.7 |
Brands Referenced By This Website (6 brands)
| Brand | Voice | Mentions |
|---|---|---|
|
|
3.2% | 26 |
| r/CustomerService | 1.1% | 10 |
| ICMI Contact Center Expo | 0.4% | 4 |
| ICMI Blog | 0.2% | 2 |
| ICMI Contact Center Certification | 0% | 1 |
|
|
0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(6 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] www.intercom.com/events](https://www.intercom.com/events) - Customer engagement events 46. **Customer Response Summit** - [https://www.customerresponsesummit.com](https://www.customerresponsesummit.com) - Annual North American customer service conference 47. **ICMI Contact Center Expo** - [https://www.icmi.com/events](https://www.icmi.com/events) - Contact center and customer experience conference ## Active Communities & Forums 48. **SupportDriven** - [https://supportdriven.com](https://supportdriven.com) - Slack community for support professionals (10,000+ members) 49. **Customer Service Life** - [https://www.facebook.com/group [...]
[...] com/customer-support) - In-depth user reviews ## Training & Certification Programs 73. **HDI (Help Desk Institute)** - [https://www.thinkhdi.com](https://www.thinkhdi.com) - Professional certifications for support professionals 74. **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com) - Training and certification for contact centers 75. **Customer Service Institute of America Certification** - [https://www.customerserviceinstitute.com/certification](https://www.customerserviceinstitute.com/certification) - CCSM and CCSP certifications 76. **LinkedIn Learning - Custome [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] er contact event - **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event - **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customerservconference.com/)** - Customer service conference - **[The Forrester CX Summit](https://www.forrester.com/event/cx/)** - Customer experience strategy ### Virtual Events - **[CX Network Virtual Events](https://www.cxnet [...]
[...] an.com/software/confluence)** (by Atlassian) - Team documentation and knowledge sharing ## 📚 Essential Skills & Certifications ### Professional Certifications - **[HDI Support Center Analyst](https://www.thinkhdi.com/certification/support-center-analyst)** - Industry-recognized certification - **[ICMI Contact Center Certification](https://www.icmi.com/certification)** - Professional development for contact center professionals - **[SupportOps Certified Professional](https://www.supportops.co/)** - Emerging certification for support operations - **[Zendesk Certification](https://training.zendesk.com/learn/learning_plan/view/38/support-admin-learning-path)** - [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] customersuccess.community) LinkedIn-based community with 100,000+ members. ### **r/CustomerService** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/) Active Reddit community with 100,000+ members. ### **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com) Professional development and networking for contact center and customer service professionals. ## Top Publications & Media ### **Industry-Specific Publications** **Customer Think** - [https://customerthink.com](https://customerthink.com) Leading online community and publication covering custome [...]
[...] - [https://www.cxnetwork.com](https://www.cxnetwork.com) News, insights, and research on customer experience. **Contact Center Pipeline** - [https://www.contactcenterpipeline.com](https://www.contactcenterpipeline.com) Magazine and online resource for contact center professionals. **ICMI Blog** - [https://www.icmi.com/resources/blog](https://www.icmi.com/resources/blog) Thought leadership and best practices for contact centers. ### **Research & Analysis Firms** **Gartner Customer Service & Support Research** - [https://www.gartner.com/en/customer-service-support](https://www.gartner.com/en/customer-service-support) Leading research and advisory firm covering CS [...]
OpenAI ChatGPT Latest
(9 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] e [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.) --- ## 5) Major industry events & conferences - [Customer Contact Week (CCW)](https://www.customercontactweek.com) - [ICMI Contact Center Demo & Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.com) - [Qualtrics X4](https://www.qualtrics.com/x4/) (broader customer experience, often overlaps with support/experience operations) --- ## 6) Active communities & forums (where practitioners share playbooks) - [Support Driven](https://supportdriven.com) (membership community for support leaders/p [...]
[...] ww.reddit.com/r/CustomerSuccess/) (adjacent discipline; see [Customer success (Wikipedia)](https://en.wikipedia.org/wiki/Customer_success)) --- ## 7) Influential publications & media covering customer support / contact centers - [Contact Center Pipeline](https://www.contactcenterpipeline.com) - [ICMI Resources](https://www.icmi.com/resources) - [CMSWire](https://www.cmswire.com) (often covers customer experience, service, and related tech) - [CustomerThink](https://customerthink.com) - [CX Network](https://www.cxnetwork.com) - Research + practitioner content from vendors (useful but biased; still high-signal for tactics): - [ [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] [Teleperformance](https://www.teleperformance.com/) - [Concentrix](https://www.concentrix.com/) - [TTEC](https://www.ttec.com/) - [Foundever](https://foundever.com/) - [Alorica](https://www.alorica.com/) ### Professional associations & training bodies (credibility signals on a resume) - [ICMI](https://www.icmi.com/) (contact center training, resources, events) - [HDI](https://www.thinkhdi.com/) (support/service management community + events) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) ## 5) Influential experts, authors, and voices to follow - [Shep Hyken](https://hyk [...]
[...] Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https://www.thinkhdi.com/events/conference) - Ecosystem events (useful if you specialize in a platform): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Zendesk Relate](https://rel [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] on Regulation (GDPR)](https://gdpr.eu/)) --- ## Major conferences & events (where the industry meets) - [Customer Contact Week (CCW) Las Vegas](https://www.customercontactweek.com/events-customer-contact-week) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https: [...]
[...] .com/) (by [Twilio](https://www.twilio.com/)) --- ## Active professional communities (practitioner-heavy) - [Support Driven](https://supportdriven.com/) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) - [HDI (Help Desk Institute)](https://www.thinkhdi.com/) - [ICMI Community](https://www.icmi.com/) - Vendor communities (useful for peer solutions + templates): - [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics) - [Intercom Community](https://community.intercom.com/) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com/) - [Servic [...]
[...] ](https://trailblazercommunitygroups.com/) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com/) --- ## Top publications, research, and media that cover Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom [...]
[...] om.com/) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com/) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com/) --- ## Top publications, research, and media that cover Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https: [...]
[...] ressures as more customer data flows into AI tools. (Concept: [General Data Protection Regulation (GDPR)](https://gdpr.eu/)) --- ## Major conferences & events (where the industry meets) - [Customer Contact Week (CCW) Las Vegas](https://www.customercontactweek.com/events-customer-contact-week) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] [CB Insights Customer Service](https://www.cbinsights.com/research/report/customer-service-trends/). ### Major Industry Events and Conferences Key gatherings for networking and trends: - **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: Largest CX event, Vegas annually. - **[ICMI Global Conference](https://www.icmi.com/Events/)**: Contact center focus, multiple locations. - **[Zendesk Frontier](https://frontier.zendesk.com/)**: Product updates and CX innovation. - **[CX Network World Series](https://www.cxnetwork.com/events)**: Virtual/regional summits. - **[Customer Service Revolution](https://hyken.com/customer-service [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] . - **Zendesk Showcase**: Product updates and CX keynotes. [Zendesk Events](https://www.zendesk.com/events/). - **Forrester CX Summit**: North America flagship. [Forrester CX North America](https://www.forrester.com/events/cx/?lang=en-us). - **ICMI Global Contact Center Forum**: Operations-focused. [ICMI Events](https://www.icmi.com/events/). - **CX Network Conferences**: Regional CX summits. [CX Network Events](https://www.cxnetwork.com/events). ### Active Professional Communities - **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/). - **CXPA (Customer Experience Pr [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] titute/). Certifications: HDI Support Center Analyst [HDI](https://www.thinkhdi.com/training/certification/sca-hdi.aspx). ### Important Events and Conferences Attend these for learning, networking, and job opportunities: - **ICMI Global Contact Center Conference**: Focus on operations and tech. [ICMI Conference](https://www.icmi.com/conference/) - **Customer Contact Week (CCW)**: Largest CX event with executive keynotes. [Customer Contact Week](https://www.customerexperienceupdate.com/customer-contact-week) - **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/) - **Shep Hyken's Customer Service Revolution** [...]