This page provides details about r/CustomerService (event,organization) which was ranked #36 out of 175 in the list of brands (10 mentions (1.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] support professionals (10,000+ members)
49. **Customer Service Life** - [https://www.facebook.com/groups/customerservicelife/](https://www.facebook.com/groups/customerservicelife/)
- Facebook group for customer service professionals
50. **Customer Support on Reddit** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/)
- Reddit community for customer service discussions
51. **The Support Ops Community** - [https://www.supportops.co](https://www.supportops.co)
- Community for support operations professionals
52. **Customer Success Community** - [https://www.ga [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] * - Customer experience futurist
- **[Adrian Swinscoe](https://www.linkedin.com/in/adrianswinscoe/)** - Customer experience advisor
- **[Nate Brown](https://www.linkedin.com/in/natebbrown/)** - VP of Community & Customer Success at Hubspot
## 🌐 Communities & Resources
### Online Communities
- **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals
- **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions
- **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10, [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] - [https://www.cxaccelerator.com](https://www.cxaccelerator.com)
Professional community for customer experience practitioners.
### **Customer Success Collective** - [https://www.customersuccess.community](https://www.customersuccess.community)
LinkedIn-based community with 100,000+ members.
### **r/CustomerService** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/)
Active Reddit community with 100,000+ members.
### **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com)
Professional development and networking for contact ce [...]
December 30, 2025
[...] cxaccelerator.com)
Professional community for customer experience practitioners.
### **Customer Success Collective** - [https://www.customersuccess.community](https://www.customersuccess.community)
LinkedIn-based community with 100,000+ members.
### **r/CustomerService** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/)
Active Reddit community with 100,000+ members.
### **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com)
Professional development and networking for contact center and customer service professionals.
## T [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] nferences/).
### Active Communities and Forums
Places for peer advice, integrations, and best practices:
- **[Zendesk Community](https://community.zendesk.com/s/)**: 100K+ members, app marketplace.
- **[Intercom Community](https://community.intercom.com/)**: Developer and user forums.
- **[Reddit r/customerservice](https://www.reddit.com/r/customerservice/)**: 100K+ subscribers for frontline tips.
- **[Reddit r/CustomerSuccess](https://www.reddit.com/r/customersuccess/)**: SaaS retention focus.
- **[CXPA Community](https://www.cxpa.org/community)**: Professional network.
- **LinkedIn Groups**: [Customer Expe [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] radius.com/categories/customer-service) experts.
### Helpful Communities and Resources
Join these for networking, job hunting, advice, and skill-building:
- **Support Driven**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/)
- **Reddit r/customerservice**: Discussions on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/)
- **r/supportgurus**: Tips for support reps. [r/supportgurus](https://www.reddit.com/r/supportgurus/)
- **Customer Support Professionals on LinkedIn**: Groups like "Customer Experience Pro [...]
December 30, 2025
[...] nities and Resources
Join these for networking, job hunting, advice, and skill-building:
- **Support Driven**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/)
- **Reddit r/customerservice**: Discussions on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/)
- **r/supportgurus**: Tips for support reps. [r/supportgurus](https://www.reddit.com/r/supportgurus/)
- **Customer Support Professionals on LinkedIn**: Groups like "Customer Experience Professionals." [LinkedIn Search](https://www.linkedin.com/search/resu [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] rk.com/events).
### Active Professional Communities
- **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/).
- **CXPA (Customer Experience Professionals Association)**: Certifications and forums. [CXPA](https://cxpa.org/).
- **Reddit r/customerservice**: 100k+ members discussing ops. [r/customerservice](https://www.reddit.com/r/customerservice/).
- **Customer Success Collective**: Overlaps with support/CSM. [CSC](https://www.customersuccesscollective.com/).
### Top Publications and Media
- **CMSWire**: Daily CX/support news. [CMSWire](https://w [...]
December 30, 2025
[...] - **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/).
- **CXPA (Customer Experience Professionals Association)**: Certifications and forums. [CXPA](https://cxpa.org/).
- **Reddit r/customerservice**: 100k+ members discussing ops. [r/customerservice](https://www.reddit.com/r/customerservice/).
- **Customer Success Collective**: Overlaps with support/CSM. [CSC](https://www.customersuccesscollective.com/).
### Top Publications and Media
- **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/).
- **CustomerThink**: Blogs/article [...]