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About reddit.com (Forums)
This page provides details about reddit.com (Forums) which was ranked #32 out of 230 in the list of sources (11 citations (0.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Guru, Customer Support on Reddit, r/CustomerService, r/CustomerSuccess, CustomerServ +1 more.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from reddit.com (5 links)
| URL Path | Citations | Position |
|---|---|---|
| /r/CustomerService | 0 | N/A |
| /r/customersuccess | 0 | N/A |
| /r/supportgurus | 1 | 56 |
| /r/customerservice | 7 | 108.8 |
| /r/CustomerSuccess | 3 | 111 |
Brands Referenced By This Website (6 brands)
| Brand | Voice | Mentions |
|---|---|---|
|
|
1.2% | 5 |
|
|
1.2% | 8 |
| r/CustomerService | 1.1% | 10 |
| r/CustomerSuccess | 0.3% | 3 |
| Customer Support on Reddit | 0% | 1 |
|
|
0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(4 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] e advisor - **[Nate Brown](https://www.linkedin.com/in/natebbrown/)** - VP of Community & Customer Success at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/ [...]
[...] ** - Customer experience futurist - **[Adrian Swinscoe](https://www.linkedin.com/in/adrianswinscoe/)** - Customer experience advisor - **[Nate Brown](https://www.linkedin.com/in/natebbrown/)** - VP of Community & Customer Success at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - Slack community for support professionals (10,000+ members) 49. **Customer Service Life** - [https://www.facebook.com/groups/customerservicelife/](https://www.facebook.com/groups/customerservicelife/) - Facebook group for customer service professionals 50. **Customer Support on Reddit** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/) - Reddit community for customer service discussions 51. **The Support Ops Community** - [https://www.supportops.co](https://www.supportops.co) - Community for support operations professionals 52. **Customer Success Community** - [https://www.gainsight.com/community/](https://www.gainsigh [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] erator.com](https://www.cxaccelerator.com) Professional community for customer experience practitioners. ### **Customer Success Collective** - [https://www.customersuccess.community](https://www.customersuccess.community) LinkedIn-based community with 100,000+ members. ### **r/CustomerService** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/) Active Reddit community with 100,000+ members. ### **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com) Professional development and networking for contact center and customer service professionals. ## Top Publications & Media ### **Industry-Spec [...]
OpenAI ChatGPT Latest
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ups.com) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com) - [HubSpot Community](https://community.hubspot.com) - Broad public forums: - [Reddit r/customerservice](https://www.reddit.com/r/customerservice/) - [Reddit r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/) (adjacent discipline; see [Customer success (Wikipedia)](https://en.wikipedia.org/wiki/Customer_success)) --- ## 7) Influential publications & media covering customer support / contact centers - [Contact Center Pipeline](https://www.contactcenterpipeline.com) - [ICMI Resources](https://www.icm [...]
[...] cs) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com) - [HubSpot Community](https://community.hubspot.com) - Broad public forums: - [Reddit r/customerservice](https://www.reddit.com/r/customerservice/) - [Reddit r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/) (adjacent discipline; see [Customer success (Wikipedia)](https://en.wikipedia.org/wiki/Customer_success)) --- ## 7) Influential publications & media covering customer support / contact centers - [Contact Center Pipeline] [...]
X.AI Grok (latest)
(5 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - **[Zendesk Community](https://community.zendesk.com/s/)**: 100K+ members, app marketplace. - **[Intercom Community](https://community.intercom.com/)**: Developer and user forums. - **[Reddit r/customerservice](https://www.reddit.com/r/customerservice/)**: 100K+ subscribers for frontline tips. - **[Reddit r/CustomerSuccess](https://www.reddit.com/r/customersuccess/)**: SaaS retention focus. - **[CXPA Community](https://www.cxpa.org/community)**: Professional network. - **LinkedIn Groups**: [Customer Experience Professionals (800K+ members)](https://www.linkedin.com/groups/37849/), [Zendesk Users](https://www.linkedin.com/groups/3844922/). ### Influential Pub [...]
[...] ience-conferences/). ### Active Communities and Forums Places for peer advice, integrations, and best practices: - **[Zendesk Community](https://community.zendesk.com/s/)**: 100K+ members, app marketplace. - **[Intercom Community](https://community.intercom.com/)**: Developer and user forums. - **[Reddit r/customerservice](https://www.reddit.com/r/customerservice/)**: 100K+ subscribers for frontline tips. - **[Reddit r/CustomerSuccess](https://www.reddit.com/r/customersuccess/)**: SaaS retention focus. - **[CXPA Community](https://www.cxpa.org/community)**: Professional network. - **LinkedIn Groups**: [Customer Experience Professionals (800K+ members)](https [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] unities and Resources Join these for networking, job hunting, advice, and skill-building: - **Support Driven**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/) - **Reddit r/customerservice**: Discussions on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/) - **r/supportgurus**: Tips for support reps. [r/supportgurus](https://www.reddit.com/r/supportgurus/) - **Customer Support Professionals on LinkedIn**: Groups like "Customer Experience Professionals." [LinkedIn Search](https://www.linkedin.com/search/results/groups/?keywords=customer%20support) - [...]
[...] en**: Slack community for support professionals (free/paid tiers). [Support Driven](https://www.suppordriven.com/) - **Reddit r/customerservice**: Discussions on daily challenges and careers. [r/customerservice](https://www.reddit.com/r/customerservice/) - **r/supportgurus**: Tips for support reps. [r/supportgurus](https://www.reddit.com/r/supportgurus/) - **Customer Support Professionals on LinkedIn**: Groups like "Customer Experience Professionals." [LinkedIn Search](https://www.linkedin.com/search/results/groups/?keywords=customer%20support) - **Free Resources**: HubSpot Academy Customer Service Course [HubSpot Academy](https://academy.hubspot. [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s - **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/). - **CXPA (Customer Experience Professionals Association)**: Certifications and forums. [CXPA](https://cxpa.org/). - **Reddit r/customerservice**: 100k+ members discussing ops. [r/customerservice](https://www.reddit.com/r/customerservice/). - **Customer Success Collective**: Overlaps with support/CSM. [CSC](https://www.customersuccesscollective.com/). ### Top Publications and Media - **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/). - **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://cus [...]