AICW AI Chat Watch

AI Mentions & Sources Report for AI Tools for Marketers

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Share of Voice
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About Intercom (product,organization)

This page provides details about Intercom (product,organization) which was ranked #11 out of 26 in the list of brands (1 mention (0.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?" on Oct 24, 2025 by AI Chat Watch.

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Mentions

Mentions by AI Model

Model Voice Position Mentions
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Source Links

Citations from AI Responses

What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?

[...] omoter Score (NPS)**: Customer loyalty and satisfaction - **Customer Effort Score (CES)**: Ease of interaction - **Response Time**: Speed of chatbot/automated responses - **Resolution Rate**: First-contact problem solving - **Chat Abandonment Rate**: Percentage leaving AI chat sessions **Tools**: [Intercom](https://www.intercom.com), [Drift](https://www.drift.com), [Zendesk](https://www.zendesk.com) ## 9. **Creative Performance Metrics** - **Ad Creative CTR**: Click-through rates on AI-generated ads - **Visual Engagement**: Heat maps and scroll depth on AI-designed pages - **Video Completion Rate** [...]

October 24, 2025