AICW AI Chat Watch

AI Mentions & Sources Report for AI Tools for Marketers

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About intercom.com (Tech Companies)

This page provides details about intercom.com (Tech Companies) which was ranked #28 out of 52 in the list of sources (1 citation (0.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?" on Oct 24, 2025 by AI Chat Watch. This source is referenced for brands: Intercom, Drift.

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Used by AI Models

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Pages from intercom.com (1 link)

URL Path Citations Position
intercom.com 1 8

Brands Referenced By This Website (2 brands)

Brand Voice Mentions
Drift Drift 46.1% 4
Intercom Intercom 0.2% 1

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?

[...] romoter Score (NPS)**: Customer loyalty and satisfaction - **Customer Effort Score (CES)**: Ease of interaction - **Response Time**: Speed of chatbot/automated responses - **Resolution Rate**: First-contact problem solving - **Chat Abandonment Rate**: Percentage leaving AI chat sessions **Tools**: [Intercom](https://www.intercom.com), [Drift](https://www.drift.com), [Zendesk](https://www.zendesk.com) ## 9. **Creative Performance Metrics** - **Ad Creative CTR**: Click-through rates on AI-generated ads - **Visual Engagement**: Heat maps and scroll depth on AI-designed pages - **Video Completion Rate**: Watch-through on AI-prod [...]

intercom.com October 24, 2025