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About aws.amazon.com (Tech Companies)
This page provides details about aws.amazon.com (Tech Companies) which was ranked #44 out of 230 in the list of sources (6 citations (0.5% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Five9, Genesys Cloud.
Used by AI Models
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Pages from aws.amazon.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| aws.amazon.com | 0 | N/A |
| /connect | 6 | 31 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
|---|---|---|
| Genesys Cloud | 1.2% | 9 |
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1% | 8 |
Citations from AI Responses
OpenAI ChatGPT Latest
(6 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ic brands and ecommerce support --- ### D) Contact center platforms (voice + digital channels, routing, IVR) - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud CX](https://www.genesys.com/platform) - [Five9](https://www.five9.com) - [Talkdesk](https://www.talkdesk.com) - [Amazon Connect](https://aws.amazon.com/connect/) - [Twilio Flex](https://www.twilio.com/flex) - [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html) - [Dialpad Contact Center](https://www.dialpad.com/products/contact-center/) - [Aircall](https://aircall.io) (often used by SMBs for phone-centric support) --- ### [...]
[...] ment.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) - **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.nice.com/products/cxone), [Genesys Cloud CX](https://www.genesys.com/platform), [Amazon Connect](https://aws.amazon.com/connect/), [Five9](https://www.five9.com) If you tell me your **company size, channels (email/chat/phone/social), region/languages, ticket volume, and whether you need outsourcing**, I can narrow this to 3–5 “best fit” stacks and providers and explain why. [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ocused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) - [Twilio Flex](https://www.twilio.com/flex) - SMB-friendly voice: - [Aircall](https://aircall.io/) - [RingCentral](https://www.ringcentral.com/) - [Dialpad](https://www.dialpad.com/) ### Knowledge base / help center (deflection + self-serve) - [Zendesk Help Center](https://www.ze [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] t center stack” vendors: - [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/)) - [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/)) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Services (AWS)](https://aws.amazon.com/)) - [Twilio Flex](https://www.twilio.com/flex) (part of [Twilio](https://www.twilio.com/)) - [Cisco Webex Contact Center](https://www.webex.com/contact-center.html) (part of [Cisco](https://www.cisco.com/)) - [RingCentral Contact C [...]
[...] esys.com/platform) (part of [Genesys](https://www.genesys.com/)) - [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/)) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Services (AWS)](https://aws.amazon.com/)) - [Twilio Flex](https://www.twilio.com/flex) (part of [Twilio](https://www.twilio.com/)) - [Cisco Webex Contact Center](https://www.webex.com/contact-center.html) (part of [Cisco](https://www.cisco.com/)) - [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html) (part [...]
[...] tml), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https://www.sap.com/)) - **Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/) For software comparisons/reviews (widely used during evaluation): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) (part of [Gartner Digital Markets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](h [...]
