This page provides details about Genesys Cloud (organization,product) which was ranked #32 out of 175 in the list of brands (9 mentions (1.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - Team workspace and knowledge base by Atlassian
## Call Center & Phone Support
23. **Five9** - [https://www.five9.com](https://www.five9.com)
- Cloud contact center software
24. **Talkdesk** - [https://www.talkdesk.com](https://www.talkdesk.com)
- Enterprise cloud contact center
25. **Genesys Cloud** - [https://www.genesys.com/genesys-cloud](https://www.genesys.com/genesys-cloud)
- All-in-one cloud contact center platform
26. **NICE CXone** - [https://www.nice.com/products/cxone](https://www.nice.com/products/cxone)
- Cloud customer experience platform
27. **Aircall** - [https://air [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ommerce-focused customer support (built for order-heavy workflows)
- [Gorgias](https://www.gorgias.com) – popular with Shopify-centric brands and ecommerce support
---
### D) Contact center platforms (voice + digital channels, routing, IVR)
- [NICE CXone](https://www.nice.com/products/cxone)
- [Genesys Cloud CX](https://www.genesys.com/platform)
- [Five9](https://www.five9.com)
- [Talkdesk](https://www.talkdesk.com)
- [Amazon Connect](https://aws.amazon.com/connect/)
- [Twilio Flex](https://www.twilio.com/flex)
- [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html) [...]
December 30, 2025
[...] //www.servicenow.com/products/customer-service-management.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service)
- **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.nice.com/products/cxone), [Genesys Cloud CX](https://www.genesys.com/platform), [Amazon Connect](https://aws.amazon.com/connect/), [Five9](https://www.five9.com)
If you tell me your **company size, channels (email/chat/phone/social), region/languages, ticket volume, and whether you need outsourcing**, I can narrow this to 3–5 “best fit” [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] d/docs/set-up-and-manage-slas/).
3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)).
4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/products/cxone).
If you tell me (a) B2B SaaS vs ecommerce vs call center, (b) your region, and (c) whether you want email/chat-only or phone support too, I can narrow this into a targeted “top 10 to follow + to [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ladly](https://www.gladly.com/)
- [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/))
- [Gorgias](https://www.gorgias.com/) (especially ecommerce)
### 2) Contact Center platforms (CCaaS: voice + digital channels at scale)
Dominant “contact center stack” vendors:
- [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/))
- [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/))
- [Five9](https://www.five9.com/)
- [Talkdesk](https://www.talkdesk.com/)
- [Amazon Connect](https://aws.amazon.com/co [...]
December 30, 2025
[...] .com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https://www.sap.com/))
- **Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/)
For software comparisons/reviews (widely used during evaluation):
- [G2](https://www.g2.com/)
- [Capterra](https://www.cap [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] m/products/service-cloud/overview/).
- **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/).
- **HubSpot Service Hub**: Free tier for SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service).
- **Genesys Cloud CX**: Cloud contact center for voice/AI routing. [Genesys](https://www.genesys.com/).
- **ServiceNow Customer Service Management**: ITIL-aligned for enterprise workflows. [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html).
**Analyst Validation**:
- [Gartner Magi [...]
