This page provides details about Five9 (organization,product) which was ranked #39 out of 175 in the list of brands (8 mentions (1% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] uice.com](https://helpjuice.com)
- Knowledge base software for better customer support
22. **Confluence** - [https://www.atlassian.com/software/confluence](https://www.atlassian.com/software/confluence)
- Team workspace and knowledge base by Atlassian
## Call Center & Phone Support
23. **Five9** - [https://www.five9.com](https://www.five9.com)
- Cloud contact center software
24. **Talkdesk** - [https://www.talkdesk.com](https://www.talkdesk.com)
- Enterprise cloud contact center
25. **Genesys Cloud** - [https://www.genesys.com/genesys-cloud](https://www.genesys.com/genesys-clou [...]
December 30, 2025
[...] uice.com)
- Knowledge base software for better customer support
22. **Confluence** - [https://www.atlassian.com/software/confluence](https://www.atlassian.com/software/confluence)
- Team workspace and knowledge base by Atlassian
## Call Center & Phone Support
23. **Five9** - [https://www.five9.com](https://www.five9.com)
- Cloud contact center software
24. **Talkdesk** - [https://www.talkdesk.com](https://www.talkdesk.com)
- Enterprise cloud contact center
25. **Genesys Cloud** - [https://www.genesys.com/genesys-cloud](https://www.genesys.com/genesys-cloud)
- All-in-one clo [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] o conferencing with screen sharing
- **[Tango](https://www.tango.us/)** - Create how-to guides with screenshots
### Phone & Call Center Software
- **[Aircall](https://aircall.io/)** - Cloud-based phone system for support teams
- **[Talkdesk](https://www.talkdesk.com/)** - Cloud contact center
- **[Five9](https://www.five9.com/)** - Cloud contact center software
- **[Dialpad](https://www.dialpad.com/)** - Business phone system with AI
## 📊 Research & Industry Reports
### Market Research Firms
- **[Gartner Customer Service Research](https://www.gartner.com/en/customer-service-support)** - Magic q [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] orkflows)
- [Gorgias](https://www.gorgias.com) – popular with Shopify-centric brands and ecommerce support
---
### D) Contact center platforms (voice + digital channels, routing, IVR)
- [NICE CXone](https://www.nice.com/products/cxone)
- [Genesys Cloud CX](https://www.genesys.com/platform)
- [Five9](https://www.five9.com)
- [Talkdesk](https://www.talkdesk.com)
- [Amazon Connect](https://aws.amazon.com/connect/)
- [Twilio Flex](https://www.twilio.com/flex)
- [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html)
- [Dialpad Contact Center](https://www.dialpad.co [...]
December 30, 2025
[...] ice](https://www.microsoft.com/en-us/dynamics-365/products/customer-service)
- **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.nice.com/products/cxone), [Genesys Cloud CX](https://www.genesys.com/platform), [Amazon Connect](https://aws.amazon.com/connect/), [Five9](https://www.five9.com)
If you tell me your **company size, channels (email/chat/phone/social), region/languages, ticket volume, and whether you need outsourcing**, I can narrow this to 3–5 “best fit” stacks and providers and explain why. [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Center platforms (CCaaS: voice + digital channels at scale)
Dominant “contact center stack” vendors:
- [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/))
- [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/))
- [Five9](https://www.five9.com/)
- [Talkdesk](https://www.talkdesk.com/)
- [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Services (AWS)](https://aws.amazon.com/))
- [Twilio Flex](https://www.twilio.com/flex) (part of [Twilio](https://www.twilio.com/))
- [Cisco Webex Contact [...]
December 30, 2025
[...] ts/customer-service-management.html), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https://www.sap.com/))
- **Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/)
For software comparisons/reviews (widely used during evaluation):
- [G2](https://www.g2.com/)
- [Capterra](https://www.capterra.com/) (part of [Gartner Digital Markets](https://www.gartner.com/en/digital-markets)) [...]
