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About cmswire.com (Blogs)
This page provides details about cmswire.com (Blogs) which was ranked #55 out of 230 in the list of sources (6 citations (0.4% share)) in answers from AI models (OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: CustomerThink, CX Network.
Used by AI Models
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Pages from cmswire.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| cmswire.com | 0 | N/A |
| /customer-experience | 6 | 115 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
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2.7% | 14 |
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2.5% | 14 |
Citations from AI Responses
OpenAI ChatGPT Latest
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] e; see [Customer success (Wikipedia)](https://en.wikipedia.org/wiki/Customer_success)) --- ## 7) Influential publications & media covering customer support / contact centers - [Contact Center Pipeline](https://www.contactcenterpipeline.com) - [ICMI Resources](https://www.icmi.com/resources) - [CMSWire](https://www.cmswire.com) (often covers customer experience, service, and related tech) - [CustomerThink](https://customerthink.com) - [CX Network](https://www.cxnetwork.com) - Research + practitioner content from vendors (useful but biased; still high-signal for tactics): - [Zendesk Blog](https://www.zendesk.com/b [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ation intelligence / agent coaching: - [Observe.AI](https://www.observe.ai/) - [Cresta](https://www.cresta.com/) - [Balto](https://www.balto.ai/) ## 9) Key publications & media channels to stay informed - Industry + CX publications: - [CustomerThink](https://customerthink.com/) - [CMSWire](https://www.cmswire.com/) - [CX Network](https://www.cxnetwork.com/) - Research/analyst firms (valuable when evaluating tools/strategy): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - Management-level perspective (often relevant for service leadership): - [Harvard Business [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s.com/) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com/) --- ## Top publications, research, and media that cover Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (b [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] mbers)](https://www.linkedin.com/groups/37849/), [Zendesk Users](https://www.linkedin.com/groups/3844922/). ### Influential Publications and Media Covering This Space Sources for research, benchmarks, and news: - **[CustomerThink](https://customerthink.com/)**: Blogs, articles on CX strategy. - **[CMSWire](https://www.cmswire.com/customer-experience/)**: Digital CX trends. - **[Forrester Blogs - Customer Service](https://www.forrester.com/blogs/category/customer-service/)**: Analyst insights, Wave reports. - **[Gartner Customer Service](https://www.gartner.com/en/customer-service-support)**: Peer Insights, Hype Cycles. - **[ NICE CXone Resource [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ](https://resolvestg.com/) Funding/trends: [Crunchbase Customer Support Startups](https://www.crunchbase.com/hub/customer-support-startups). ### Key Publications and Media Channels to Stay Informed Subscribe for news, case studies, and benchmarks: - **CMSWire**: CX, digital experience coverage. [CMSWire](https://www.cmswire.com/) - **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/) - **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/) - **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blo [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] t r/customerservice**: 100k+ members discussing ops. [r/customerservice](https://www.reddit.com/r/customerservice/). - **Customer Success Collective**: Overlaps with support/CSM. [CSC](https://www.customersuccesscollective.com/). ### Top Publications and Media - **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/). - **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/). - **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/). - **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help S [...]