This page provides details about CustomerThink (product) which was ranked #21 out of 175 in the list of brands (14 mentions (2.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ercom Blog** - [https://www.intercom.com/blog](https://www.intercom.com/blog)
- Customer engagement and support content
59. **Help Scout Blog** - [https://www.helpscout.com/blog/](https://www.helpscout.com/blog/)
- Customer service and experience articles
60. **Customer Think** - [https://customerthink.com](https://customerthink.com)
- Independent community for customer-focused professionals
61. **MyCustomer** - [https://www.mycustomer.com](https://www.mycustomer.com)
- Customer experience and service news
62. **Customer Experience Magazine** - [https://www.customerexperiencemagazine.co [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] tforms
- **[Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics)** - Product-specific but valuable discussions
- **[Freshworks Community](https://community.freshworks.com/)** - Customer support discussions
## 📰 Key Publications & Media Channels
### Industry Publications
- **[CustomerThink](https://customerthink.com/)** - Independent customer-centric business publication
- **[Customer Experience Magazine](https://www.cxnetwork.com/cx-experience/)** - CX insights and trends
- **[MyCustomer](https://www.mycustomer.com/)** - Customer experience and engagement resource
- **[Contact Cente [...]
December 30, 2025
[...] twitter.com/intercom)** - Customer messaging trends
- **[@CXAccelerator](https://twitter.com/CXAccelerator)** - Customer experience content
### Newsletters
- **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter
- **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink
- **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout
- **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights
## 🎓 Books to Read
### Must-Read Books
- **["The Effortless Experience" by Matthew Dixon](https://ww [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ## **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com)
Professional development and networking for contact center and customer service professionals.
## Top Publications & Media
### **Industry-Specific Publications**
**Customer Think** - [https://customerthink.com](https://customerthink.com)
Leading online community and publication covering customer-centric business strategy.
**MyCustomer** - [https://www.mycustomer.com](https://www.mycustomer.com)
UK-based publication covering customer experience and engagement.
**CX Network** - [https://www.cxnetwork [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] luential publications & media covering customer support / contact centers
- [Contact Center Pipeline](https://www.contactcenterpipeline.com)
- [ICMI Resources](https://www.icmi.com/resources)
- [CMSWire](https://www.cmswire.com) (often covers customer experience, service, and related tech)
- [CustomerThink](https://customerthink.com)
- [CX Network](https://www.cxnetwork.com)
- Research + practitioner content from vendors (useful but biased; still high-signal for tactics):
- [Zendesk Blog](https://www.zendesk.com/blog/)
- [Intercom Blog](https://www.intercom.com/blog)
- [Help Scout Blog] [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s://www.servicenow.com/community/)
- [Freshworks Community](https://community.freshworks.com/)
---
## Top publications, research, and media that cover Customer Support
- [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/))
- [CMSWire](https://www.cmswire.com/)
- [CustomerThink](https://customerthink.com/)
- [CX Network](https://www.cxnetwork.com/)
- [Call Centre Helper](https://www.callcentrehelper.com/)
- [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/))
- [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https:/ [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] d on trends and news via these outlets.
* **[Customer Contact Week Digital](https://www.customercontactweekdigital.com):** Provides news, reports, and industry analysis.
* **[MyCustomer](https://www.mycustomer.com):** A leading publication for news and views on customer service and CRM.
* **[CustomerThink](https://customerthink.com):** A global online community focused on customer-centric business strategy.
* **[Forbes - Customer Experience Section](https://www.forbes.com/customer-experience/):** Frequent articles by top industry analysts.
### Comparison and Review Platforms
If you are evaluating [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] technology. [ContactCenterWorld](https://www.contactcenterworld.com)
* **Help Scout Blog:** Widely regarded as the best educational resource for support writing and empathy. [Help Scout Blog](https://www.helpscout.com/blog/)
* **Customer Think:** A global online community for business leaders. [CustomerThink](https://customerthink.com)
* **G2 Rankings:** The primary source for peer reviews and comparisons of support software. [G2 Help Desk Category](https://www.g2.com/categories/help-desk) [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ional network.
- **LinkedIn Groups**: [Customer Experience Professionals (800K+ members)](https://www.linkedin.com/groups/37849/), [Zendesk Users](https://www.linkedin.com/groups/3844922/).
### Influential Publications and Media Covering This Space
Sources for research, benchmarks, and news:
- **[CustomerThink](https://customerthink.com/)**: Blogs, articles on CX strategy.
- **[CMSWire](https://www.cmswire.com/customer-experience/)**: Digital CX trends.
- **[Forrester Blogs - Customer Service](https://www.forrester.com/blogs/category/customer-service/)**: Analyst insights, Wave reports.
- **[Gartner Cust [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ds: [Crunchbase Customer Support Startups](https://www.crunchbase.com/hub/customer-support-startups).
### Key Publications and Media Channels to Stay Informed
Subscribe for news, case studies, and benchmarks:
- **CMSWire**: CX, digital experience coverage. [CMSWire](https://www.cmswire.com/)
- **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/)
- **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/)
- **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blog/)
- **Forrester B [...]
December 30, 2025
[...] s://www.crunchbase.com/hub/customer-support-startups).
### Key Publications and Media Channels to Stay Informed
Subscribe for news, case studies, and benchmarks:
- **CMSWire**: CX, digital experience coverage. [CMSWire](https://www.cmswire.com/)
- **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/)
- **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/)
- **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blog/)
- **Forrester Blogs/Reports**: Research on CX (e.g., Customer [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ussing ops. [r/customerservice](https://www.reddit.com/r/customerservice/).
- **Customer Success Collective**: Overlaps with support/CSM. [CSC](https://www.customersuccesscollective.com/).
### Top Publications and Media
- **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/).
- **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/).
- **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/).
- **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://w [...]
December 30, 2025
[...] dit.com/r/customerservice/).
- **Customer Success Collective**: Overlaps with support/CSM. [CSC](https://www.customersuccesscollective.com/).
### Top Publications and Media
- **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/).
- **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/).
- **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/).
- **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://www.helpscout.com/blog/).
- **Analyst Sites**: [ [...]