This page provides details about CX Network (product) which was ranked #19 out of 175 in the list of brands (14 mentions (2.7% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Center Expo](https://www.icmi.com/conference)** - Industry training and networking
- **[CustomerServ](https://www.customerservconference.com/)** - Customer service conference
- **[The Forrester CX Summit](https://www.forrester.com/event/cx/)** - Customer experience strategy
### Virtual Events
- **[CX Network Virtual Events](https://www.cxnetwork.com/virtual-events/)** - Regular online conferences
- **[Freshworks Refresh](https://www.freshworks.com/refresh/)** - Annual virtual conference
## 🚀 Notable Startups & Disruptors
### AI-Powered Support
- **[Ada](https://www.ada.cx/)** - AI-powered customer s [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] omer Think** - [https://customerthink.com](https://customerthink.com)
Leading online community and publication covering customer-centric business strategy.
**MyCustomer** - [https://www.mycustomer.com](https://www.mycustomer.com)
UK-based publication covering customer experience and engagement.
**CX Network** - [https://www.cxnetwork.com](https://www.cxnetwork.com)
News, insights, and research on customer experience.
**Contact Center Pipeline** - [https://www.contactcenterpipeline.com](https://www.contactcenterpipeline.com)
Magazine and online resource for contact center professionals.
**ICMI Blog** [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] support / contact centers
- [Contact Center Pipeline](https://www.contactcenterpipeline.com)
- [ICMI Resources](https://www.icmi.com/resources)
- [CMSWire](https://www.cmswire.com) (often covers customer experience, service, and related tech)
- [CustomerThink](https://customerthink.com)
- [CX Network](https://www.cxnetwork.com)
- Research + practitioner content from vendors (useful but biased; still high-signal for tactics):
- [Zendesk Blog](https://www.zendesk.com/blog/)
- [Intercom Blog](https://www.intercom.com/blog)
- [Help Scout Blog](https://www.helpscout.com/blog/)
---
## P [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] bserve.AI](https://www.observe.ai/)
- [Cresta](https://www.cresta.com/)
- [Balto](https://www.balto.ai/)
## 9) Key publications & media channels to stay informed
- Industry + CX publications:
- [CustomerThink](https://customerthink.com/)
- [CMSWire](https://www.cmswire.com/)
- [CX Network](https://www.cxnetwork.com/)
- Research/analyst firms (valuable when evaluating tools/strategy):
- [Gartner](https://www.gartner.com/)
- [Forrester](https://www.forrester.com/)
- Management-level perspective (often relevant for service leadership):
- [Harvard Business Review](https://hb [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] orks Community](https://community.freshworks.com/)
---
## Top publications, research, and media that cover Customer Support
- [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/))
- [CMSWire](https://www.cmswire.com/)
- [CustomerThink](https://customerthink.com/)
- [CX Network](https://www.cxnetwork.com/)
- [Call Centre Helper](https://www.callcentrehelper.com/)
- [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/))
- [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/))
- [Gartner Insights](h [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] that helps managers grade support agent performance.
* **[Ada](https://www.ada.cx/)**: An automated brand interaction platform focused on high-level AI automation.
### 6. Key Publications & Media Channels
To stay informed about trends like "Customer Effort Score" (CES) and AI integration.
* **[CX Network](https://www.cxnetwork.com/)**: Provides industry reports, webinars, and news.
* **[My Customer](https://www.mycustomer.com/)**: A UK-based resource with articles on customer journey mapping and strategy.
* **[Customer Contact News](https://www.customercontactnews.com/)**: Covers the latest in [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] professional development in the CX space. [CX Accelerator](https://www.cxaccelerator.com)
* **Customer Success Collective:** Focused on the "Success" side of the post-sale experience. [Customer Success Collective](https://www.customersuccesscollective.com)
### 7. Top Publications and Media
* **CX Network:** A leading source for reports and webinars on the state of the industry. [CX Network](https://www.cxnetwork.com)
* **Customer Contact Strategies:** In-depth analysis of contact center technology. [ContactCenterWorld](https://www.contactcenterworld.com)
* **Help Scout Blog:** Widely regarded a [...]
December 30, 2025
[...] m)
* **Customer Success Collective:** Focused on the "Success" side of the post-sale experience. [Customer Success Collective](https://www.customersuccesscollective.com)
### 7. Top Publications and Media
* **CX Network:** A leading source for reports and webinars on the state of the industry. [CX Network](https://www.cxnetwork.com)
* **Customer Contact Strategies:** In-depth analysis of contact center technology. [ContactCenterWorld](https://www.contactcenterworld.com)
* **Help Scout Blog:** Widely regarded as the best educational resource for support writing and empathy. [Help Scout Blog](http [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] /des-traynor)**: Intercom co-founder; expert on product-led support.
- **[Jay Baer](https://www.convinceandconvert.com/)**: Author "Hug Your Haters"; consults on response strategies.
- **[Adam Toporek](https://customerservicemanager.com/)**: Hosts "Customerserviceguy Podcast"; trainer.
Follow via [CX Network's experts list](https://www.cxnetwork.com/cx-experts).
### Promising Startups and New Market Entrants
Emerging players leveraging AI, no-code, and vertical focus (from [G2 Emerging](https://www.g2.com/categories/customer-service?segment=emerging) and [Crunchbase](https://www.crunchbase.com/hub/cus [...]
December 30, 2025
[...] mer Contact Week (CCW)](https://www.customercontactweek.com/)**: Largest CX event, Vegas annually.
- **[ICMI Global Conference](https://www.icmi.com/Events/)**: Contact center focus, multiple locations.
- **[Zendesk Frontier](https://frontier.zendesk.com/)**: Product updates and CX innovation.
- **[CX Network World Series](https://www.cxnetwork.com/events)**: Virtual/regional summits.
- **[Customer Service Revolution](https://hyken.com/customer-service-revolution/)**: Shep Hyken's annual event.
Virtual options via [Hopin](https://hopin.com/) or [Eventbrite CX events](https://www.eventbrite.com/d/united [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] s:
- **ICMI Global Contact Center Conference**: Focus on operations and tech. [ICMI Conference](https://www.icmi.com/conference/)
- **Customer Contact Week (CCW)**: Largest CX event with executive keynotes. [Customer Contact Week](https://www.customerexperienceupdate.com/customer-contact-week)
- **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/)
- **Shep Hyken's Customer Service Revolution**: Motivational and practical. [Customer Service Revolution](https://www.customerservicerevolution.com/)
- **Dreamforce** (Salesforce): Huge service track. [Dreamforce](https://www.s [...]
December 30, 2025
[...] ce**: Focus on operations and tech. [ICMI Conference](https://www.icmi.com/conference/)
- **Customer Contact Week (CCW)**: Largest CX event with executive keynotes. [Customer Contact Week](https://www.customerexperienceupdate.com/customer-contact-week)
- **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/)
- **Shep Hyken's Customer Service Revolution**: Motivational and practical. [Customer Service Revolution](https://www.customerservicerevolution.com/)
- **Dreamforce** (Salesforce): Huge service track. [Dreamforce](https://www.salesforce.com/dreamforce/)
Virtual options [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] keynotes. [Zendesk Events](https://www.zendesk.com/events/).
- **Forrester CX Summit**: North America flagship. [Forrester CX North America](https://www.forrester.com/events/cx/?lang=en-us).
- **ICMI Global Contact Center Forum**: Operations-focused. [ICMI Events](https://www.icmi.com/events/).
- **CX Network Conferences**: Regional CX summits. [CX Network Events](https://www.cxnetwork.com/events).
### Active Professional Communities
- **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/).
- **CXPA (Customer Experience Professionals Assoc [...]
December 30, 2025
[...] om/events/).
- **Forrester CX Summit**: North America flagship. [Forrester CX North America](https://www.forrester.com/events/cx/?lang=en-us).
- **ICMI Global Contact Center Forum**: Operations-focused. [ICMI Events](https://www.icmi.com/events/).
- **CX Network Conferences**: Regional CX summits. [CX Network Events](https://www.cxnetwork.com/events).
### Active Professional Communities
- **Support Driven**: Slack community (10k+ members) for support pros. [Support Driven](https://www.supportdriven.chat/).
- **CXPA (Customer Experience Professionals Association)**: Certifications and forums. [CXPA](htt [...]