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About hubspot.com (Tech Companies)
This page provides details about hubspot.com (Tech Companies) which was ranked #9 out of 230 in the list of sources (12 citations (2.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, HubSpot Service Hub, Freshworks Community, HubSpot Service Blog, State of Customer Service Report +2 more.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from hubspot.com (1 link)
| URL Path | Citations | Position |
|---|---|---|
| /products/service | 12 | 9.5 |
Brands Referenced By This Website (7 brands)
| Brand | Voice | Mentions |
|---|---|---|
|
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100% | 101 |
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7.9% | 19 |
| HubSpot Service Hub | 5.5% | 16 |
| Freshworks Community | 0.3% | 3 |
| State of Customer Service Report | 0% | 2 |
| HubSpot Service Blog | 0% | 1 |
| HubSpot Customer Service Blog | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] reshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://www.intercom.com) - Conversational support platform with messaging and chatbots 5. **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) - Customer service software with ticketing and customer feedback tools ### Mid-Market Solutions 6. **Help Scout** - [https://www.helpscout.com](https://www.helpscout.com) - Email-based customer support platform focused on simplicity 7. **Zoho Desk** - [https://www.zoho.com/desk/](https:// [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ud/overview/)** - Comprehensive CRM with robust support capabilities - **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software - **[Intercom](https://www.intercom.com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer service software with ticketing and feedback tools - **[Zoho Desk](https://www.zoho.com/desk/)** - Context-aware help desk software - **[Help Scout](https://www.helpscout.com/)** - Email-based customer support platform beloved by small-to-medium businesses ### Live Chat & Messaging P [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] friendly interface and competitive pricing. Serves 60,000+ customers. ### **Intercom** - [https://www.intercom.com](https://www.intercom.com) Leader in conversational support and customer messaging, pioneered the modern live chat experience. Strong in SaaS companies. ### **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) Integrated within HubSpot's CRM platform, popular among mid-market companies. Free tier available. ### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support. ## Best Produ [...]
OpenAI ChatGPT Latest
(4 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] to Salesforce - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite - [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) – Microsoft-centric enterprise environme [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ucts/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gorgias.com/) ### Contact center (voice + digital) platforms - [NICE CXone](https://www.nice.com/products/cxone) - [Genesys Cloud](https://www.genesys.com/platform/gene [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] cs 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](h [...]
[...] ducts/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](https://www.helpscout.com/) - [Front](https: [...]
Google Gemini Flash (latest)
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] izations. * **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability. * **[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" support with integrated chatbots and messenger-based service. * **[HubSpot Service Hub](https://www.hubspot.com/products/service):** Popular for businesses wanting to align support closely with sales and marketing. * **[Help Scout](https://www.helpscout.com):** A minimalist tool focused on making support feel like a personal email. ### 2. Top Service Providers (BPO & Outsourcing) Many companies hire third-party Business P [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] titor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/) * **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www.intercom.com) * **HubSpot Service Hub**: Best for companies already using HubSpot for marketing and sales. [HubSpot Service Hub](https://www.hubspot.com/products/service) ### 2. Best Products and Services Modern support teams utilize a "tech stack" that goes beyond just a ticketing system. * **Knowledge Management:** [Guru](https://www.getguru.com), [Notion](https://www.notion.so) * **Quality Assurance (QA):** [Klaus (acquired by Zendesk)](https://www.klausapp [...]
X.AI Grok (latest)
(3 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ice-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader. - **[HubSpot Service Hub](https://www.hubspot.com/products/service)**: Free tier available, integrates with CRM; strong for inbound support. - **[Help Scout](https://www.helpscout.com/)**: Email-first shared inbox with Beacon live chat; praised for simplicity. - **[LiveAgent](https://www.liveagent.com/)**: All-in-one with call center features; high G2 ratings. - * [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] [Intercom](https://www.intercom.com/) - **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service) - **Help Scout**: Email-first support with shared inbox and knowledge base tools. [Help Scout](https://www.helpscout.com/) - **LiveChat**: Real-time chat software with analytics. [LiveChat](https://www.livechat.com/) For comparisons: [G2 Customer Service Grid Report](https://www.g2.com/categories [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/). - **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/). - **HubSpot Service Hub**: Free tier for SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service). - **Genesys Cloud CX**: Cloud contact center for voice/AI routing. [Genesys](https://www.genesys.com/). - **ServiceNow Customer Service Management**: ITIL-aligned for enterprise workflows. [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html). **Analyst Validatio [...]